65 Empleos en Jarabacoa

JOB TITLE: HELP DESK ANALYST
MODALITY: On-site
SCHEDULE: 09:00 AM - 06:00 PM
LOCATION: Santiago, DR
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
Under general supervision, this role is primarily responsible for ensuring the process to manage incidents and requests to support users by providing appropriate equipment and access to systems and data in a timely manner. Provides help and assist in all the activities related to the department and serve as second line of support as a system specialist to take care of escalated customer inquiries and Tier II incident management.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Item
Responsibility/Function
%Time
1
+ Provide first and second tier support to PC users on multiple hardware platforms and operating systems
+ Provide first and second tier support to PC users for assistance with standard approved software applications
+ Take escalations from tier I support and perform call backs and follow ups to ensure user's issues have been resolved or assigned to the proper team
+ Collaborate with IT/Business staff to ensure smooth and reliable operation of systems for fulfilling business objectives and processes
+ Process hardware and software requests for new user setup and upgrades
+ Provide assistance to mobile device users
+ Troubleshoot problems to resolution or escalate to Supervisor, Tier 3 support or other departments when necessary
+ Use various automated tools and support systems, including incident and problem management, asset management, knowledgebase, diagnostic and remote-control systems, and phone call system
+ Incident trend recognition
+ Provide appropriate access to systems and data, setup of requested processing and retention of historical information
+ Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
+ Demonstrate ownership and urgency for problem resolution by retaining ownership of problems, by tracking and updating the progress of the problem ticket, by ensuring results meet Service Level and by consulting with vendors and other Jostens IT staff for problem solutions
+ Identify trends and potential problem sources by reviewing Incident records. Produce reports to monitor problem trends and contribute to continuous process improvement
Create accurate detailed documentation within incident and request tracking system, including accurate and complete documentation of phone calls
70%
2
+ Maintain and work within the necessary controls and procedures to ensure support service levels are achieved, to protect business systems and data, and to provide functional expertise on security, integrity, and privacy of this data.
+ Actively participate on the team within IT Security to assist in establishing security policies and procedures
10%
3
+ Interact with all levels of IS support teams to notify them of identified technical and operational details concerning the core problem
10%
4
+ Maintain awareness and training to keep abreast of new software and hardware product developments and customer service skills
+ Participate in the quality improvement process
+ Participate in maintaining Help Desk knowledgebase.
5%
5
+ Assume additional related responsibilities as assigned
5%
Required:
+ Associates Degree or Technical College degree or equivalent experience
+ 0-2 years of experience in systems administration
+ 2 years of related PC/network experience
+ Good software troubleshooting experience
+ Experience with core operating systems and applications
+ Exposure to ITIL Service Management
+ Ability to de-escalate heated users by providing exceptional customer service and solve problems.
+ Working knowledge and understanding of personal computer components and their respective interface requirements, including Windows OS (various versions), MS Office, and Outlook
+ Knowledge of and adherence to documented procedures
+ Experience and understanding of the IS environment
+ Excellent interpersonal skills to effectively communicate with the end user and handle conflict resolution to a win-win conclusion with high attention to detail and adaptability
+ Ability to resolve routine to mid-level complex problems immediately, while recognizing more complex problems and referring to the appropriate next level of support
+ Ability to work independently as well as a member of a team, and work with confidential material and information
+ May be required to commute to various locations with short notice
+ Scheduled on-call (24/7 coverage during the week on-call)
Preferred:
+ Working knowledge of mobile devices
+ Working knowledge of Mainframe and Oracle
+ Working knowledge of Microsoft products and services

JOB TITLE: Business Analyst - DNA
LOCATION: Santiago
MODALITY: Remote
GENERAL DESCRIPTION OR PURPOSE OF JOB:
We are seeking a detail-oriented and collaborative Business Analyst to support the development of our customer-focused enterprise data warehouse. This role will focus on working with Data Architects and Managers to elicit, formalize, and document requirements in the form of actionable Jira stories. The ideal candidate will bring structure and clarity to evolving or ambiguous business needs, and serve as a key conduit between business objectives and technical execution.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
+ Serve as the primary liaison between technical teams and business stakeholders, providing updates on delivery status and acting as a point person for clarifications.
+ Collaborate with Data Architects and Managers to gather and formalize business and technical requirements.
+ Define problem statements, including core business concepts, attributes, historical scope, data granularity, and business rules (e.g., inclusion/exclusion/summarization).
+ Create and maintain a prioritized backlog of business requests and enhancements for each project.
+ Create use cases and scenarios to illustrate proposed changes and desired business outcomes.
+ Outline thorough testing requirements of data and business processes to ensure accuracy and integrity during and after implementation.
+ Perform other related responsibilities as assigned, to assist IT management on other activities as necessary.
Required:
+ 3+ years of experience as a Requirements Engineer, Business Analyst, or similar role within a data-focused environment.
+ Proven ability to translate business objectives and high-level concepts into clear technical requirements and user stories.
+ Experience using Jira, Confluence, or similar Agile tools to manage requirements and stories.
+ Familiarity with enterprise data warehouse concepts, particularly related to customer analytics.
+ Strong written and verbal communication skills with a focus on clarity and structure.
+ Basic proficiency in SQL and comfort working with data for validation or exploration.
+ Demonstrated ability to work under the direction of architects and managers in a collaborative technical team.
Preferred:
+ Experience with modern data platforms such as Snowflake and BI tools such as Incorta.
+ Background in customer analytics, churn analysis, or segmentation projects.
+ Understanding of data governance, metadata, and quality practices.
+ Previous experience working in organizations where business engagement is limited or evolving.

JOB TITLE: Quality Auditor - Inside Sales
LOCATION: Santiago
MODALITY: Hybrid
GENERAL DESCRIPTION OR PURPOSE OF JOB:
The role of the Quality Auditor is crucial in ensuring the deployment, implementation, and support of the quality management system. This includes monitoring results and collaborating with preventive and corrective actions (CAPA) to contribute to customer satisfaction and compliance with quality standards.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
+ Technical Quality Assurance.
+ Good communication skills to provide feedback, coaching, or teaching in a way that can be understood.
+ Track key quality assurance metrics ( while monitoring indicators of each area to form action plans to improve strategies.
+ Monitor the calls from a technical standpoint, collecting, analyzing, and visualizing call center data for insights.
Required:
+ High School degree or equivalent, and customer service experience.
+ 6 months of Jostens experience.
+ Ability to coach and mentor people as well as maintain confidentiality.
+ Excellent verbal and written communication skills.
+ Able to work independently as well as part of a team to achieve goals and meet crucial deadlines.
+ Strong organizational, planning, and follow-up skills as well as the ability to exercise sound judgment in decision making.
+ Detail oriented, accuracy in dealing with data and systems.
+ Strong interpersonal and communication skills with the ability to coach and mentor performance.
Benefits:
+ Weekly

**Lo que harás:**
Asistir al Gerente de Manufactura en la definición y establecimiento de los planes de producción y en el seguimiento a las métricas y coordinaciones/controles generales de las líneas. Brinda soporte en la recolección de data, análisis y ejecución de proyectos de su área. liderea el equipo de la línea de producción.
1. Digitar reportes de producción diarios/semanales/mensuales.
2. Lograr la elaboración y ejecución del plan de producción.
3. Lograr el cumplimiento de todas las métricas contenidas en el Daily Management de la línea.
4. Soporte en cumplimento de las herramientas Lean/ EQS/ MESH/PBA/PROLAUNCH
5. Mantener 5S en su área.
6. Mejorar el manejo y control de inventario.
7. Cerrar las acciones generadas en las reuniones departamentales.
8. Manejar el personal asignado; asegurando asistencia, manejo de conflictos menores, coordinación de trabajo de fin de semana, digitación de los eventos positivos y negativos, etc.
9. Elaborar la documentación para cambios/movimientos de personal como: cambio de departamento, de turno y otros.
10. Manejar el proceso de Horas Extras.
11. Buscar oportunidades de mejora en su área.
12. Soporte en los proyectos de aumento de productividad.
13. Soporte en manejo y control de material no conforme (MRN/SCRAP)
Responsabilidades relacionadas con Salud, Seguridad y Medio Ambiente (EHS):
1. Asistir a todos los entrenamientos de Seguridad, Salud y Medio ambiente que sean asignados.
2. Cumplir con los requerimientos de 5S/EHS.
3. Responsable de velar por las normas de seguridad, así como las políticas establecidas por Eaton.
4. Asistir al supervisor en el cierre de las acciones de EHS.
**Requisitos:**
+ Estudiante Universitario del área de Ingeniería, Administración de Empresas o áreas afines con un mínimo de 120 créditos aprobados o recién graduado.
+ Conocimientos básicos de inglés.
+ Conocimientos Intermedio de Microsoft office
+ Experiencia mínima de 6 meses en el área de manufactura y/o posiciones de soporte Administrativo.
+ Preferente: Conocimiento en herramientas de Lean o Six Sigma y Control Estadístico de Proceso.
+ Horario: 7:00 a.m- 4 pm de L a J y Viernes de 7am a 3 pm.
#LI-ME1

Job Title: Customer Service Rep
Location: Santiago - On Site
Salary: DOP$40,000 + Incentives up to 6k per performance Shifts: 9:00 AM -6:00 PM DSL 10:00 AM - 7:00 PM
Weekends: OFF
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
+ Processing Consumer/Sales requests via email and call center
+ Communicating with customers/sales reps-Product/program questions/Returns
+ Training and Education- Product/Entry
+ General Housekeeping/Filing
+ Communication with factory/Art Dept./Order changes
Job Requirements: Required:
+ High School diploma
+ Strong work ethic, excellent typing skills, professional phone etiquette, strong effective
+ interpersonal communications, listening skills, and attention to detail both written and verbal.
+ Listening skills and attention to detail in both written and verbal communication is key
+ Advance English Level
+ Dominican ID
+ Live in Santiago
+ Able to work on site.
Benefits:
+ Weekly

**What you'll do:**
**Función Principal:**
Colaborar en conjunto al Analista y/o Gerente de EHS de la planta en la recolección de data, análisis y ejecución de proyectos relacionados a MESH.
**FUNCIONES ESENCIALES:**
1.Asistir en la recolección de data y control de los accidentes/incidentes ocurridos en la planta asignada.
2.Registrar y dar seguimientos a los reportes de condiciones de EHS para asegurar su cumplimiento.
3.Llevar control de los equipos de protección de personal (EPP) para el personal de la planta.
4.Brindar soporte a los supervisores y empleados en la identificación de riesgos de seguridad en las estaciones de trabajo.
5.Mantener actualizadas las evidencias para el cumplimiento de los procedimientos de MESH y requisitos legales.
6.Proveer soporte en las coordinaciones de los entrenamientos de seguridad para los empleados de la planta.
7.Asistir en el soporte en la inducción de EHS de los nuevos empleados, visitantes y contratistas.
8.Brindar soporte en la realización de los permisos de trabajos.
9.Proveer soporte en las actividades del programa de cultura proactiva de Seguridad e inspecciones periódicas.
10.Mantener actualizadas las carpetas del área.
11.Realizar inspecciones, auditorias y rondas de seguridad, documentar hallazgo y gestionar las correcciones.
12.Dar soporte y seguimiento a las tareas y personal de Seguridad Física.
13. Realizar evaluaciones de riesgo en las plantas, para identificar los riesgos críticos y aspectos de EHS
14.Llevar controles de los indicadores de desempeño proactivos (leading) y reactivos (lagging) para dar seguimiento al desempeño de EHS y establecer oportunidades de mejora.
15.Representar el área promoviendo lo que es una cultura de cero incidentes mediante seguimiento, charlas, standdowns, tips de seguridad, interrupciones positivas.
16.Ser participe como parte de los Comités de EHS/brigadas para cumplir con los objetivos establecidos.
17.Apoyar los esfuerzos para promover los programas tales como, por ejemplo: E-Star, programa de condiciones inseguras & sugerencias, comportamiento seguro entre otros.
18.Participar y aportar sugerencias en proyectos de mejora y reducción de costos.
**Candidatos externos: Co-op.EHS.General. - LG05**
+ Estudiante universitario activo de las carreras de Ingeniería, Administración de Empresas o relacionadas. Preferible relacionadas a medio ambiente, salud y seguridad.
+ Conocimientos básicos de inglés.
+ Conocimientos básicos de MS Office 365.
+ Experiencia previa no es requerida. Preferible haber completado una pasantía profesional.
#LI-EM

Eaton's IS AER ITD division is currently seeking a Manufacturing Engineer.
**What you'll do:**
**Job Summary**
Design and implement processes that can achieve the levels of required quality, customer service and manufacturing requiered, providing technical support to maintain and improve the efficiency and productivity levels desired by the implementation of the Eaton Business System Tools.
**Job Responsibilities**
1. Provide resources and continuous improvements to manufacturing processes.
2. Correct and prevent manufacturing problems related to the process and productivity.
3. Follow up, improve and monitor metrics or capacity measures, such as Yield, Scrap, Productivity, Efficiency.
4. Monitor and control flow of production processes through the development and implementation of the EBS tools.
5. Determine the man-load for the manufacturing lines and provide the equipment, machine and tools required on demand.
6. Design the manufacturing systems Lay-Out.
7. Develop and implement programs to reduce costs and increase efficiency of productivity.
8. Analyze customer complaints and develop corrective action plan.
9. Monitor and implement quality standards based on EQS to ensure the certification of the norm.
10.Analize and evaluate capital cost metrics: Scrap, rework, etc.
11.Provide training and coordination to the engineering assistants/Coop assigned to the manufacturing lines.
12.Design manufacturing instruction and develop new process in order to facilitate the work flow and support the goals achievement.
13.Perform an active participation in the Departmental Teams.
14.Support the introduction of new production lines/products. Complete all required documents based on Prolaunch requirements.
15.Develop capital projects appropiations.
16.Update PFMEA tools and Control Plans with unusual conditions of the production process, as specified by the EQS.
17.Maintain monthly updated of VSM, Standard Work and Error Proofing tools and other documentations requiered by our system of EBS.
18.Follow up the Implementation of ECN'S (Engineering Change Notice) aplicable to their areas.
#LI-DS2
**Qualifications:**
**Education level required**
+ Bachelor degree of Industrial, Electromechanical or Electrical Engineer or similar careers.
**Years and area of experience required**
+ Experience of 1-3 years in similar positions.
**Technical knowledge**
+ Full Bilingual (English / Spanish). PC knowledge: Auto Cad, Access, Minitab and Microsoft Office
+ Knowledge of Design Interpretation
+ Knowledge of SPC (Statistical Process Control), Lean Manufacturing, Six Sigma and ISO9001.
+ Knowledge of project management and problem solving techniques
**Skills:**
**Soft skills**
+ Thinks and Acts Strategically, Gets Results Through Self and Others, Builds Organizational Capability),Demonstrates Eaton's Leadership Style
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Job Title: Junior Process Engineer
Responsibilities: Develop planning and implementing work methods and coordinate the activities of the engineering department; They are the fundamental basis for control and continuous improvement of all production processes, using Lean Manufacturing and Industrial Engineering tools. Provides help and assist in all the activities related to the department.
+ Plan and implement continuous improvement systems, optimizing the use of time and available resources of the department.
+ Analyze and design flow and lay out of production processes, respecting safety and integrity standards, to contribute to the productivity of the company and the well-being of employees.
+ Develop initiatives that promote the change of organizational culture (Lean Manufacturing), implementing the Kaizen philosophy and thus achieve a lean manufacturing process.
+ Develop and price the operations of new products taking into

JOB TITLE: Infrastructure Security Engineer
LOCATION: Santiago, DR
Working Model: Hybrid after 2 weeks of on-site training
GENERAL DESCRIPTION OR PURPOSE OF JOB:
The Infrastructure Security Engineer role combines technical expertise with process-oriented skills, serving as the primary security specialist to ensure enterprise infrastructure integrity, compliance, and resilience. The engineer will collaborate with Operations Engineers, Engineers, and Senior Engineers, focusing on network, storage/backup, virtualization/VDI, Windows/Linux systems, voice, and AWS/cloud environments. This role offers an opportunity to enhance Jostens Inc.'s security posture within a collaborative Infrastructure Engineering team, requiring a professional demeanor and dedication to high security and compliance standards. The role operates at the Engineer level, taking direction from Senior Engineers.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Item
Responsibility/Function
%Time
1
Security Governance & Compliance:
+ Act as the team's security expert, providing guidance on SOC 2, PCI DSS 4.0, vulnerability management, and related processes.
+ Support compliance audits by interfacing with auditors, providing documentation, and demonstrating process adherence for SOC 2 and PCI DSS 4.0.
+ Maintain and update security documentation in Confluence, ensuring alignment with organizational policies without setting or altering them.
25%
2
Security Processes & Operations:
+ Define and document security processes (e.g., vulnerability remediation, incident response) under Senior Engineer guidance, ensuring compliance and efficiency.
+ Meet regularly with the Security team to review vulnerability tickets, reports, and assessments, prioritizing remediation across infrastructure components (e.g., firewalls, DNS, TLS, AD, cloud integrations).
+ Support problem management by triaging alerts, identifying recurring security issues, and contributing to platform-wide enhancements under Senior Engineer guidance.
25%
3
Security Engineering & Project Support:
+ Collaborate with Senior Engineers to integrate security into designs and projects (e.g., network segmentation, FortiMonitor, Azure Arc for server patching).
+ Contribute to audits, pilots, and upgrades, balancing a 150% project workload focused on security and infrastructure enhancements.
25%
4
Monitoring, Metrics & Reporting:
+ Monitor and report security metrics using tools like FortiMonitor, FortiAnalyzer, and vendor partnerships (e.g., Fortinet, F5, Cisco), supporting the 5-year infrastructure roadmap.
15%
5
Team Development & Knowledge Sharing:
+ Mentor junior team members on security topics, using the team's 0-4 skill matrix for cross-training.
10%
Required:
+ Bachelor's degree in Computer Science, IT, Cybersecurity, or equivalent experience.
+ 3-5 years in infrastructure/security roles with cloud/hybrid exposure.
+ Strong knowledge of vulnerability management, threat assessment, and risk mitigation in enterprise environments.
+ Proficiency in SOC 2 and PCI DSS 4.0, with experience in documentation, auditing, and process implementation.
+ Familiarity with security tools (e.g., Fortinet firewalls, F5 load balancers, FortiMonitor/FortiAnalyzer, AWS, Azure Arc).
+ Understanding of infrastructure domains: network routing/switching, DNS/TLS, AD, virtualization (VMware, Citrix/VDI), storage/backup (Cohesity, Isilon), Windows/Linux OS.
+ Ability to define, document, and refine security processes for practicality and compliance.
+ Experience with auditors, including audit preparation and process adherence demonstration.
+ Strong analytical and problem-solving skills for triage, escalation, and resolution of security incidents.
+ Excellent English communication skills (written and verbal) for collaboration, reviews, presentations, and auditor interfacing.
+ Ability to work under senior guidance with initiative in high-workload settings, adaptable to hybrid or full remote work arrangements.
Preferred:
+ CompTIA Security+, CISSP, or AWS Certified Security Certifications
+ Commitment to professional development using resources like Udemy, Pluralsight, and Cloud Academy.
Ability to thrive in a structured model with documentation hubs, alerting systems, and skill development initiatives, whether working hybrid or fully remote