46 Ofertas de Customer Service en Repuplica Dominica
Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
OutPLEX is a leading international digital and voice customer contact management services organization, developing solutions for the world's most trusted brands for over 20 years. As a Minority Certified Company, OutPLEX is proud of its supportive and positive team culture. The company supports various clients, including over 30% of the Fortune 500, with expertise in multiple verticals. OutPLEX specializes in outsourced customer service, sales, technical support, digital messaging, automation, and voice solutions, including conversational AI chat bot development.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Distrito Nacional, Dominican Republic. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries via phone, email, or chat, resolving customer issues, and ensuring high levels of customer satisfaction. They will also be responsible for maintaining records of customer interactions and providing feedback to improve customer service processes.
Qualifications
- Experience in Customer Service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in using customer service software and tools
Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Service Representative
Location: On site - Avenida Charles Sumner, Los Prados
Company: Ualett - Cabicash Solutions
Are you passionate about creating exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving problems with a smile? If so, we'd love to hear from you
At Ualett, we believe that outstanding customer service is the cornerstone of our success. . As we grow, we're looking for a dedicated Customer Service Specialist to join our team and help us support and delight our customers every step of the way.
Main Responsibilities:
Responding to customer queries via email, phone, and chat in a timely and professional manner.
Assist customers with acoount creation, troubleshooting, product inquieres and service requests.
Maintaining accurate records of customer interactions, issues and solutions in internal systems.
Contributing to achieving team performance targets and customer satisfaction metrics.
Maintain updated knowledge of products, services, policies and system tools to support customer effectively.
Resolver customer concerns effectively while ensuring a positive customer experience.
Requirements:
- Fluent in both english and spanish.
- 1–3 years of experience in a customer service or support administrative role.
- Excellent communication and problem-solving skills.
- Empathy, patience, and a genuinely helpful attitude.
- Tech-savvy and comfortable navigating multiple systems.
- Experience with CRM tools.
Why Join Us?
Opportunity to work in a dynamic, fast-paced environment with a growing team.
Competitive compensations and salary, benefits, and growth opportunities.
Collaborative culture focused on learning and continuous improvement.
Quaterly bonuses that can be as much as an extra salary.
Lunch provided by the company from monday to friday.
Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
Job Title:
Customer Service Representative - Concentrix (DR)
Job Description
The Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type:
Full-Time
Location
:
Concentrix (Dominican Republic)
WHAT'S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits
- Opportunity for monthly performance incentives
- Located near a mall (Acropolis Center // Plaza Central)
- Near the metro station: Juan Ulises Garcia Saleta (John F. Kennedy)
What You Want Matters To Us
Think about making a check list with all the things that would make you feel good at work. Does your check list have met a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.
This role is the perfect opportunity for someone considering a career in the customer services field, going from Insurance, Sales and Tech Support.
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- Highschool Diploma (if applicable)
- Dominican ID or Work Permit (+6 month validity)
- Curriculum
- Experience (preferred not required)
- Drug test (Standard)
- Background Check (International and National)
- Intermediate to advanced English level
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrixdo
on Facebook |
Concentrixdo
on Instagram |
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Dominican Republic- Santo Domingo
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
ID de la solicitud:
Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.
Customer Support Officer / Indexer
Nivel 4.1
SBDR
Purpose
Contributes to the overall success of the Global Operations and Business Service Centre (BSC) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
The officer is responsible for contributing to the Business Service Centre's overall success by providing the Centre's teams with assisting in the co-ordination and assigning daily requests received from clients via generic emails. He/she is responsible for providing human, straightforward and knowledgeable service through daily interactions.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Contribute to the effective operation of the BSC in order to achieve objectives by:
oEffectively/efficiently work all assigned tasks each day (manual and automated environment).
oScan and maintain electronic and physical filing (Client-Hub/ISDR) of all Corporate, Commercial, Mid-Market, and other business line portfolios supported by the BSC, customers for the markets served by the BSC.
- Contribute to the overall business objectives of the Unit in maintaining operational effectiveness:
oMaintain a good knowledge of operating procedures and systems relating to the effective operation of the BSC and ensure that these policies and procedures are adhered to.
oEnsure security procedures are strictly adhered to and that documentation and use of terminals/computers are properly safeguarded/controlled, immediately reporting any variance to the BSC Manager.
oEnsure information placed on the Bank's books/systems or that is otherwise communicated is accurate.
oMaintain the integrity and confidentiality of Bank and customer information under the rules and regulations as set out in the Bank's Privacy Code.
oRecommend appropriate change to policy and procedures that will provide efficient operations, meet commitments to customers, and meet custody and security policies.
- Ensure the delivery of Customer Service fosters overall Customer/Branch satisfaction consistent with Scotia Service Standards by:
oInteractions with customers/branches/suppliers display a way that is straightforward and knowledgeable by:
oShowing respect to the customer, listening to the customer's needs, when applicable.
oTake full responsibility for all requests received and assigned by:
- Ensuring problems are adequately documented.
- That matters arising out of a customer query/complaint is immediately escalated to the Supervisor for resolution.
- That commitments made have been met.
oRecommending actions that will prevent recurring problems, where possible.
oUnderstanding and adhering to the standards and procedures of the Bank's Customer Complaint Resolution process.
- Meet Regulatory and Bank policies and procedures for Customer transactions by:
oApplying the Know Your Customer (KYC) requirements including Customer identity, source(s) of funds and the nature and volume of the activity that is to be undertaken.
oMonitoring the Application of KYC requirements including Customer identity, source(s) of funds and the nature and volume of the activity that is to be undertaken by the service/support team and take corrective action when policies and procedures are not adhered to.
oAdhere to Bank and centre security procedures with respect to assigned authorities and responsibilities.
oDocument and escalate any unusual occurrences or fraudulent activity to your Supervisor / Compliance Officer as soon as you become aware of it in conjunction with the Bank's Anti-Money Laundering Guidelines.
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
Education / Experience / Other Information (include only those that are specific to the role)
Education
- High school diploma or equivalent work experience.
Work Experience
- Thorough knowledge of branch regulations, policies, procedures, operations and functions.
- Working knowledge of security registration regulations applying to the geographic area serviced by the Business Service Centre.
- Working knowledge of Bank's commercial lending, deposit products, services, policies and procedures.
- Working knowledge of Bank's cash management products and services.
- Working knowledge of the Bank's retail lending, deposit and investment products and transactional services.
- Thorough PC skills using appropriate software tools.
- Working knowledge of related regulatory requirements including AML, KYC, CIP and Privacy legislation.
- Working knowledge of the Partner Groups and major stakeholders.
Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo
Dirección de trabajo: Av. John F. Kennedy Esq. Lope de Vega, Ens. La Fe
Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, "por nuestro futuro", ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.
(En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.
Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
Role
Customer Service Associate, Omnichannel — Onsite, Santo Domingo
• Location: Onsite — Santo Domingo, Dominican Republic
• Schedule: Shift-based within 7:00 a.m.–11:00 p.m. EST; weekend/holiday rotation as needed
• Employment: Full-time (Associate) | Team: Customer Experience (CX) | Reports to: Operations Supervisor
• Start date: November 1, 2025
• Compensation: Competitive; range available upon request. Benefits include health insurance, food allowance, and transportation allowance.
• Company: Helium
About Helium
Helium is a nearshore contact center in the Dominican Republic that blends AI-powered operations with experienced teams to streamline scheduling, billing, and customer interactions, improving patient/customer experience, reducing costs, and driving sustainable profitability.
Role Summary
We're hiring an English-proficient (C1–C2) Customer Service Associate with strong de-escalation skills and hands-on omnichannel experience. You'll support customers via phone, email, live chat, social, SMS/WhatsApp, and in-app messaging. You'll own cases end-to-end, meet SLAs, and coordinate with Marketing/CRM before, during, and after multichannel campaigns to keep messaging aligned and volumes under control. Success in 90–180 days looks like consistently high QA and CSAT, accurate documentation and tagging, effective de-escalations, and visible contributions to macros/knowledge base and process improvements.
What you'll do
• Deliver timely, empathetic support across phone, email, live chat, social, SMS/WhatsApp, and in-app channels in C1–C2 English
• Own ticket queues and SLAs; triage, troubleshoot, resolve, document, and escalate per playbooks
• Apply de-escalation and retention tactics; use goodwill gestures within authority to turn detractors into promoters
• Coordinate with Marketing/CRM for campaign readiness (FAQs, macros, surge plans, proactive outreach, feedback loops)
• Execute aligned messaging during campaign spikes; manage callbacks/follow-ups and appointment setting as needed
• Capture customer insights; tag issues accurately; file bugs/feature requests and close the loop with customers
• Contribute to and maintain the knowledge base and macros; keep content current and easy to use
• Monitor CSAT/NPS verbatims; analyze trends; recommend actions to improve FCR and reduce customer effort
• Track KPIs (AHT, FCR, CSAT, QA, adherence) and share weekly progress with team leads
What you'll bring
• English proficiency at C1–C2 (spoken and written); clear, concise, empathetic communication
• 1–3 years of customer service/support in an omnichannel environment (or equivalent skills)
• Experience supporting or executing multichannel campaigns (email/SMS/push/social) with coordinated messaging
• Proven de-escalation, active listening, and problem-solving skills; steady under pressure
• Strong documentation habits (accurate notes, tagging, dispositions, and follow-through)
• Comfortable with KPIs (CSAT, NPS, AHT, FCR, QA) and data-driven decisions
• Proficiency with at least two support platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, Gorgias)
• Familiarity with telephony/dialers (e.g., Five9) and a CRM
• Flexibility for shifts, weekends, and holidays as needed
• High integrity with customer data; follows verification and compliance procedures
Nice to have
• Experience in retail industry
• Spanish or other additional languages
• Social care/community moderation; knowledge base authorship
Success in your first 90 days
• QA score: ≥90% on calibrated reviews
• CSAT: ≥4.6/5 (or ≥90%) with target response rate
• AHT at or below program target while maintaining quality
• FCR: baseline +5 points or ≥70% (whichever is higher)
• Documentation accuracy (notes/tags/dispositions): ≥99%
• Content contributions: ≥10 approved macro/KB updates
• Complete campaign-readiness/UAT for at least one lifecycle campaign with zero critical defects
Compensation & benefits
• Competitive salary (range available upon request)
• Health insurance, food allowance, transportation allowance
• Paid time off per local policy and client program needs
• Performance recognition and growth pathways within CX
Work eligibility & compliance
• Must be authorized to work in the Dominican Republic
• Equal opportunity employer
• Employment contingent on background checks per local law and client requirements
• Handle customer data per privacy and security policies; training provided
How to apply
Send resume to
(Optional) A ≤2-minute voice note introducing yourself and your approach to customer care
Customer Service Representative - GAL360
Hoy
Trabajo visto
Descripción Del Trabajo
Job Title:
Customer Service Representative - GAL360
Job Description
The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type:
Full-Time
Location
:
Galería 360
WHAT'S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits
- Opportunity for monthly performance incentives
- Located in a mall, giving you the benefits of being near everything (stores, coffee shops, food courts, gym's, pharmacies, banks, supermarket)
- Near the metro station, close to Agora Mall
What You Want Matters To Us
Think about making a check list with all of the things that would make you feel good at work. Does your check list have met a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.
This role is the perfect opportunity for someone considering a career in the customer services field, going from Insurance to Banking services.
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- High School Diploma (if applicable)
- Dominican ID or Work Permit (+6 months validity)
- Curriculum
- Experience (preferred not required)
- Drug test (Standard)
- Background Check (International and National)
- Intermediate to advanced English level
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrixdo
on Facebook |
Concentrixdo
on Instagram |
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Dominican Republic- Santo Domingo
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R
Customer Service Representative San Isidro
Hoy
Trabajo visto
Descripción Del Trabajo
Job Title:
Customer Service Representative San Isidro (Zona Franca)
Job Description
The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type:
Full-Time
Location
:
San Isidro
WHAT'S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits
- Opportunity for monthly performance incentives
- Located inside of a Free Zone, providing you with a great security system.
- Able to take advantage of all the stores and supermarkets nearby: Food courts, stores, coffee shops, majority of them with a awesome delivery system, gym, banks, etc.
What You Want Matters To Us
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts
This role is the perfect opportunity for someone considering a career in customer services in the field, going from Insurance to Tech support services.
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- High school Diploma (If applicable)
- Dominican ID or Work Permit (+6 months validity)
- Curriculum
- Experience (preferred not required)
- Intermediate to advanced English Level (B2)
- Bi-lingual candidates desired (English/Spanish)
- Drug test (Standard)
- Background (International and National)
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrixdo
on Facebook |
Concentrixdo
on Instagram |
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Dominican Republic- San Isidro
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R
Sé el primero en saberlo
Acerca de lo último Customer service Empleos en Repuplica Dominica !
Travel Agent customer service representative
Hoy
Trabajo visto
Descripción Del Trabajo
We are seeking a reliable and detail-oriented Travel Agent with proven experience using
Amadeus
. The ideal candidate is fluent in English, has excellent communication skills, and can deliver high-quality service while managing multiple tasks.
Responsibilities
Book airline tickets and other travel arrangements accurately using Amadeus.
Handle client and provider calls in a professional and courteous manner.
Manage travel-related administrative tasks efficiently.
Resolve issues quickly while maintaining a high level of customer satisfaction.
Requirements
- Strong command of English, both spoken and written.
- Demonstrated experience working with Amadeus.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage time effectively and work independently.
- Full-time availability, Monday to Friday, 10 AM – 6 PM EST.
What We're Looking For
We want someone who is dependable, proactive, and committed to delivering a smooth travel experience for clients. Candidates should offer competitive rates while consistently providing professional, high-quality work.
How to Apply
Applications will only be considered if they include a short video introduction.
In your video, please introduce yourself, share your background, highlight your experience with Amadeus, and explain why you'd be a great fit for this role.
Customer Service Representative Internet/Cable Voice
Hoy
Trabajo visto
Descripción Del Trabajo
DO, 11500
Description:
Position Location:
This position
requires to work onsite
located at Zona Franca, San Isidro, Door#1, Dominican Republic.
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who
AIMS HIGHER. REACHES FARTHER
when it comes to challenges and solving problems? Can you
ACT BOLD.BE PASSIONATE
with your impressive communication skills, empathy, and strong persuasion. Can you
BE ONE.HELP MANY
in a way that provides a positive experience? Do you want to
BE DIFFERENT.BE YOU
and
LEARN MORE.TAKE ACTION
?
JOIN OUR TEAM TODAY
We are hiring Customer Service Representatives - Voice for our office in San Isidro, Dominican Republic who will handle incoming customer service calls for a Cable/Internet provder. Customers calling in will need help with their bill, plan, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.
RESPONSIBILITIES:
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard
- Prepare responses to customer inquiries based on pre-determined scripts & procedures
- Discover solutions using tools & resources to help resolve the customer's problems
- Provide information about the customer's current plans, products, & services
- Identify & promote new solutions in the form of selling products & services that align with the customer's needs
- Navigate through multiple computer applications with speed & accuracy
ADDITIONAL REQUIREMENTS:
- 18+ Years & High School Diploma or its equivalent
- Cedula ID or Work permit
- Minimum of 6 months of customer service experience (call center preferred)
- Strong command of the English language
- Customer focused personality & a desire to help people
- High computer proficiency & overall technical knowledge
- Professional positive attitude & courteous telephone etiquette
- Must be available to work afternoon/evening shift, includes one weekend day & holidays
BENEFITS & PERKS:
- Full-time 185 DOP per hour + performance-based incentives
- Medical coverage
- Onsite Medical assistance
- Mothers Room
- Vacation Leave
- Free Parking
- Transportation allowance
- Meal subsidy
- Great work environment
- Paid training
- Opportunity for career growth within
Continuum Global Solutions, LLC. ¿Quiénes somos?
Los servicios de atención al cliente y call centers de Continuum Global Solutions son utilizados por las empresas más importantes del mundo. Nuestros clientes, que en su mayoría figuran en la revista Fortune 500, confían en nuestra vasta experiencia en la gestión de atención al cliente. Continuum Global Solutions combina tecnologías de punta en servicios de voz, chat, correo electrónico y redes sociales. Continuum emplea a más de colaboradores en los grandes mercados internacionales y les brinda servicios a clientes de primera línea a través de diversas verticales industriales. Para mayor información, visite:
Continuum es un empleador que fomenta la igualdad de oportunidades y tiene en cuenta a todos los candidatos para todos los puestos, independientemente de su raza, color, credo, religión, ascendencia, nacionalidad, edad, identidad de género, género, estado civil, orientación sexual, discapacidad, militar/veterano, ciudadanía, información genética o demás características protegidas por las leyes locales, estatales y federales. Las personas con capacidades diferentes que necesiten adaptaciones razonables para ser empleadas en Continuum Global Solutions, o alguna de sus sucursales, puede requerir tales adaptaciones especiales enviando un correo a Asegúrese de incluir su nombre, el puesto que le interesa y el tipo de adaptación necesaria.
Las comunicaciones de reclutamiento por parte de Continuum siempre le llegarán de un representante de adquisición de talentos desde una dirección de correo electrónico oficial con el dominio @continuumgbl. Además, nuestros representantes nunca le pedirán una forma de pago a un nuevo empleado o candidato. Por favor, si detecta alguna actividad sospechosa, infórmela a
Customer Service
Hoy
Trabajo visto
Descripción Del Trabajo
Estamos en búsqueda de un/a profesional orientado/a al cliente, con excelente actitud de servicio, para ofrecer una atención ágil, eficiente y de calidad a quienes solicitan nuestros servicios.
¿Qué buscamos?
- Estudiante universitario/a de Administración de Empresas, Mercadeo o Contabilidad
- Dominio del
inglés avanzado
(indispensable) - Manejo de
Microsoft Office - Disponibilidad para horario rotativo (incluyendo turnos de amanecida)
- Mínimo
2 años de experiencia
en áreas de Servicio al Cliente y/o Ventas - Licencia de conducir categoría 2, vigente
Si tienes pasión por el servicio, habilidades de comunicación y te interesa formar parte de una empresa dinámica, postúlate