12 Ofertas de Customer Success en Repuplica Dominica

Position Summary
As a
B2B Customer Success Specialist,
you will be the primary point of contact for 401(k) Plan Sponsors. This role requires a blend of exceptional customer support, deep financial knowledge, and direct client portfolio management. You will act as a trusted partner to our clients, leveraging your expertise to find solutions, build strong relationships, and ensure a seamless experience.

Responsibilities

• Deliver above-and-beyond customer experiences through email and other back-office channels
• Manage a dedicated portfolio of clients, maintaining ongoing communication and building strong rapport
• Act as the internal voice of the customer, offering insights to all areas of the business to help build a better product and a more streamlined experience
• Act as the primary point of contact, communicating directly with key client stakeholders to ensure alignment and manage expectations
• Proactively notice patterns in client inquiries, investigate root causes, and collaborate with your team to find rapid, effective solutions
• Lead with empathy and a problem-solving mindset to identify and resolve client issues and concerns.

Required Qualifications

• B2B Experience: A minimum of 2 + years of experience in a B2B (Business-to-Business) role is required
• Financial Industry Experience: Proven experience of 1+ years in the financial sector with a strong understanding of industry terms like AML, KYC, and other compliance concepts
• Written Support Experience: Demonstrated experience in a written customer support role (back-office or email support)
• Client Portfolio Management: Experience managing a direct portfolio of clients with ongoing communication responsibilities
• Exceptional Communication: Outstanding written communication skills with a proven ability to explain complex topics simply and build rapport
• Technical Savvy: The ability to navigate multiple complex systems (CRMs, financial platforms) simultaneously

Preferred Qualifications (Nice To Have)

• Platform Experience: Hands-on experience with Salesforce, QuickBooks, or HR integration platforms
• 401(k) Knowledge: Specific expertise with the 401(k) plan lifecycle and administration
• CRM Experience: Previous experience working with CRM systems such as Zendesk

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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

As Customer Support Associate, you'll Support the company to develop and maintain business by providing customers with courteous and attentive service. Goes above and beyond to drive unparalleled performance in customer service and unequivocal commitment to company's Vision, Mission, and Values.

A Customer Support Specialist (CSS) plays a critical role in providing industry-leading customer service by facilitating communication between parties, while maintaining compliance. The fulfillment process handles all aspects of the order from appraiser acceptance until QC. This position requires a strong attention to detail, organization, and communication.

Required
As Customer Service Representative you are responsible for ensuring that all employment and personal information of employees are kept and handled in accordance with the existing company policies on Information Security and Data Privacy. You are required to report on Ortigas site. Your day could see you:

• Provide excellent customer service to both internal and external customers.
• Promote a professional and positive image to clients in line with the company's customer service policy.
• Ensure effective communication with customers and stakeholders with positivity and maintain a strong relationship.
• Refer to all queries, problems and issues requiring resolution to the Team Leader who will follow up and provide response / feedback and training if required.
• Work effectively with others to deliver the best customer service possible Be an active contributor to the ongoing performance of the team Maintain open honest communication with all staff and accept all reasonable directions by the Team Leader.
• Help other teams when requested in peak periods or times of absence to maintain team performance levels.
• Cooperate with all Team Leaders, peers and stakeholders to find solutions and enhance internal and external customer service experience
• Participate and engage in learning and development activities
• Continuously strive to develop personal skills and knowledge
• Log and verify (identify Roadblocks) new valuation requests for all valuations received Verification of instructions, service type and fees
• Efficiently process requests within given timeframes to meet client service level agreements and set KPI's Ensure integrity of data is maintained to ensure accuracy of financial and reporting information
• Ability to make decisions in adherence to process, policy, and stipulated guidelines
• Ability to identify and recommend solutions for any issues identified in the processing and logging and verifying of valuations
• Manage the distribution of general faxes and emails throughout the group in a timely manner. Manage delays and inspection times in Halo and on all websites pursuant to internal process and procedures for managing delays and appointments.
• Ensure administration processes are followed by Valuers
• Ensure delivery assistance is provided for valuations for clients as required Confirming documentation is correct and complete for To Be Erected jobs Assist with management allocation of residential valuations for Valuers
• Assist with coordination of inspection times for Valuers Ensure their calendars are updated Liaise with Valuer with regards to capacity and Service Level Agreement (SLA) requirements and ensure best result for client
• Develop and implement service standards and procedures to ensure agreed client needs are met
• Ensure that the correct status is recorded for each job, recording delays on website as required
• Monitor websites to ensure that all reminders are provided to Valuers to ensure job is returned on time
• Monitor all due dates in Halo when time permits to ensure they are compliant Notify relevant stakeholders of any non-compliant service levels Advise relevant stakeholders of any non-compliance in relation to work in progress
• Help other teams in peak periods or times of absence to maintain team performance levels
• Identify and recommend solutions for any issue identified in the administration support process.
• Upon order acceptance, send contact information to the appraiser as well as the appraiser's information to the contact.
• When the inspection appointment is scheduled, confirm it is at least one day before the due date or request the reason for the delay and new ETA needed.
• Confirm the report will be on the due date on inspected orders.
• Review any documents provided by the client and ensure they match the information on the order and when applicable, make visible to the appraiser.
• Communicate with the client to request additional information, documentation or ask for clarification as requested by the appraiser.
• Communicate with the appraiser as needed with client requests.
• Ability to follow lender directives and order notes, and adapt to any alterations, to meet the client's needs.
• Ability to maintain confidentiality of the appraiser and adherence to compliance requirements.
• Critical thinking and problem-solving skills to resolve issues between clients and appraisers.
• Ability to identify potential customer service issues before they occur and escalate to the appropriate parties.
• Superior communication skills with the ability to clearly communicate needs between clients and appraisers in terms they can understand.

a Bit About You

• Amenable to work on site
• Successful completion of High School Certificate or proven successful work history – Essential
• Minimum 2 + years' experience in call center/administrative or related customer focused role
• High degree of computer proficiency utilizing Microsoft Office applications and internet Enrolled in Degree in Business (Property) or equivalent – Desirable Student Member of the Australian Property Institute – Desirable

Join the A-Team and experience the A-Life

ABOUT THE ROLE
We are currently seeking a team of ambitious
Seasonal Customer Support Specialists
to join our Customer Service Team. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and email to place orders, respond to customer inquiries, and resolve outstanding order issues. This is a fully remote position. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures.

This seasonal contract position lasts through December 21 with the potential for extension. Hours will be scheduled based on the needs of the business, with a minimum of 20 hours per week, up to 40 hours. This role requires full-time availability. We are accepting applications from people located in the Dominican Republic.

ABOUT US
Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a variety of items that they love to surprise loved ones with (and treat themselves, too)

We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.

The best part of Uncommon Goods is us—our team. We've been around for over 25 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here.

EVERYONE IS WELCOME HERE
At Uncommon Goods, we believe we're all out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. We strive to make significant changes to our business, from how we find our products to how we build and cultivate our team, so we can be everyone's favorite place to work.

We are an equal opportunity employer. If you would like to request any accommodation during the application process, please email

RESPONSIBILITIES

• Provide outstanding service to our customers via phone, email and chat.
• Act as an advocate for our customers and be conscientious in all customer interactions.
• Quickly identify a customer's problem, report it accurately, and provide customers with reasonable solutions to the problem.
• Place orders with customers. Answer questions about our products and services using the various resources provided.
• Follow up with customers on any outstanding matters and provide additional assistance as needed.
• Strong interest in product, product quality and alignment with the Uncommon Goods brand.
• Applicants must be self-starters who are able to work with minimal direction and achieve efficiency targets.

SKILLS & QUALIFICATIONS

• Strong written and verbal English communication; additional languages not required.
• Previous experience in a customer service environment is preferred.
• Flexibility is needed, as schedules may vary from week to week. Candidates must be available to work weekend shifts, and those with open availability are strongly preferred.
• This is a 100% remote position. Applicants must be able to work from home in a quiet, dedicated space with minimal disruptions.
• Applicants are expected to provide their own computer, reliable high-speed internet, and a headset with a microphone. Chromebooks are not compatible with our software requirements.
• Applicants must have video capabilities for meetings, training, and coaching sessions.

BENEFITS AND COMPANY PERKS

• Competitive hourly wage at $7.50/hr.
• Casual work atmosphere.
• Enjoy a 40% discount on our products.

IMPORTANT NOTES

• This is a contractor position, not an employee role. Contractors are responsible for managing their own taxes and benefits.
• As an independent contractor, you are not eligible for employee benefits, but you gain flexibility and the opportunity to work remotely.

APPLICATION PROCESS

• Interested applicants should submit their resume detailing their relevant experience.
• Shortlisted candidates will be contacted for online assessments and a virtual interview.

*SMS terms: Uncommmon Goods, LLC, also known as UncommonGoods, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.

By opting in to receive SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.*

Role: Customer Support Specialist – Driver Communications Company: Bungii (Logistics)

Compensation: $1,200 USD/month

Schedule: Tue–Sat, 8-hour shifts (daily start times may vary).

Training & Temp Engagement: Start temporary, with potential to be hired long-term

Flexibility: Willingness to work some overtime when needed (all overtime is paid)

Long-Term Option: Top performers may transition into a schedule of four 10-hour shifts per week, with varying days and start times.

Are you ready to grow your customer support career in a fast-paced, tech-driven logistics company? This role puts you right at the heart of operations—supporting our driver community and ensuring smooth, reliable communication every single day.

We're looking for someone who thrives under pressure, loves problem-solving, and wants the chance to turn a short-term contract into a long-term opportunity. If you're motivated to make an impact and stand out, this is your shot.

• Be the first point of contact for our drivers through real-time chat.
• Deliver clear, timely, and professional responses that keep drivers supported and confident.
• Troubleshoot and resolve issues quickly—or escalate when necessary.
• Maintain organized, detailed records so nothing falls through the cracks.
• Work as part of a collaborative, high-performing team that values efficiency and reliability.

• Experience in customer service, operations, or logistics support.
• Excellent written English communication—professional, concise, and calm under pressure.
• Adaptability to changing schedules and a proven track record of reliability.
• Strong attention to detail and the ability to work independently in a remote team.
• Experience with driver/field operations or on-demand services (Bonus)

Build valuable real-world experience in logistics & tech.

Work 100% remotely with a supportive and professional team.

Chance to turn a temporary role into a long-term career.

Be part of a high-impact team where your work directly supports driver success.

• Must have a professional remote work setup and reliable internet.
• Strong Virtual presence with excellent communication skills (English C1/C2).
• As part of the recruitment process, candidates will be asked to submit a short introduction video.

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Position Description
Customer Support Associate
Santo Domingo, Dominican Republic

Reporting to: Team Lead

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

In this role, you will be the first point of contact for caregivers calling in with questions regarding onboarding, the platform, and its mobile app version. You will provide clear and professional assistance, ensuring a smooth onboarding experience while conducting standard recruitment-related checks.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to deliver seamless customer experience.

Your Day Could See You

• Providing courteous and efficient assistance to customers caregivers or office staff via chat, phone, or email.
• Troubleshooting common App issues by assisting our customers and their caregivers with app activations, or installation problems, passcode resets, and eLearning web portal login.
• Acting as a point of contact for customers, addressing their questions and concerns and accurately documenting all initial support requests, and any troubleshooting steps taken in the ticketing system to inform the level 2 associate and beyond.
• Diagnosing and resolving the basic common issues related to the mobile application software.
• Identifying and escalating complex issues to the level 2 support associate when necessary for further troubleshooting or resolution.
• Providing clear and concise information to their level 2 counterparts to facilitate an efficient problem resolution.
• Maintaining a positive and professional demeanor, even when dealing with difficult persons or situations.
• Communicating effectively in English

a Bit About You

• Minimum of one (1) year experience in a call center environment.
• Strong verbal and written communication skills in English.
• Basic technical troubleshooting abilities for mobile apps and platforms.
• Attention to detail and ability to follow standard operating procedures.
• Ability to work independently while maintaining a high level of professionalism.
• Exposure to the healthcare industry, particularly home-based healthcare, is a plus.
• Familiarity with customer service software and CRM tools is an advantage.

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.

I have read and understood this Position Description and am happy to abide by it while employed by Acquire Intelligence.

Signed by the employee

___

Name
Date:

Signed by Acquire Intelligence

___

Date
Join the A-Team and experience the A-Life

ID de la solicitud:

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Oficial Senior de Servicio al Cliente – Consultas / Tramitación
Nivel 3.2
SBDR
Propósito
Contribuir al éxito general de las unidades de Operaciones Internacionales y Servicios Compartidos y el Centro de Servicios Comerciales (BSC por sus siglas en Inglés) asegurando que los específicos objetivos individuales, planes e iniciativas se ejecuten / entreguen en apoyo de las estrategias y objetivos comerciales del equipo. Asegurarse que todas las actividades realizadas cumplan con las regulaciones vigentes, las políticas internas y los procedimientos.

El Oficial Senior de Servicio al Cliente (Consultas / Tramitación) es responsable de contribuir al éxito general del Centro de Servicios Comerciales al proporcionar asistencia administrativa, de consultas y de procedimientos al equipo de ventas de la Unidad. Además, el Oficial es responsable de brindar un servicio al cliente consistente con los Estándares de Servicio, los Estándares de Resolución de Quejas y los Procedimientos de Scotia al tratar con transacciones de clientes más complejas, así como también buscar oportunidades para promover la venta de productos y servicios bancarios.

Responsabilidades

• Promover una cultura centrada en el cliente para profundizar las relaciones con los mismos y aprovechar relaciones más amplias con el Banco, sistemas y conocimientos.
• Ayudar a proporcionar apoyo administrativo, de consultas y de procesamiento a la Unidad mediante:
• Liderar las investigaciones derivadas de las consultas / quejas y preocupaciones.
• Ejecución de contabilización de extremo a extremo (Client HUB, ScotiaGlobe) y mantenimiento de transacciones diarias originadas por los clientes.
• Procesar transacciones dentro de los límites aprobados.
• Asistir con la revisión / verificación / coordinación de devoluciones y reportes según sea necesario.
• Asegurar que las correcciones necesarias se hagan como se identifica a través de la notificación de excepciones.
• Mantener el cumplimiento estricto de los procedimientos de custodia y seguridad del Banco e informar inmediatamente al Supervisor de cualquier acontecimiento inusual o actividad fraudulenta.
• Asistencia para responder a problemas o inquietudes operacionales del cliente.
• Asistencia en la implementación de cambios en los procedimientos y sistemas operativos para aumentar la eficiencia y cumplir con las regulaciones del Banco.
• Escalamiento al Supervisor directo todas las relaciones con clientes corporativos y comerciales más complejos para manejar transacciones de clientes menos rutinarias (es decir, Inversiones, Complejo Cambio de Divisas).
• Procesar las solicitudes asignadas de los clientes, que incluyen pero no se limitan a:
• Consulta de Saldos.
• Consulta de Confirmación Bancaria.
• Consulta sobre tipos de cambio.
• Consulta de Cartas de Referencia.
• Consultas SLA.
• Colección Limpia.
• Colecciones Documentales.
• Transferencia entre Cuentas Corporativas y Clientes Comerciales solamente.
• Informe de Análisis de Cuenta.
• Servicio de Ajuste de Intereses Pagados.
• Aviso sobre Procedimientos de Retiro de Cuenta de Inversión.
• Giro Bancario Local.
• Giro Bancario Libra Esterlina.
• Giro Bancario New York.
• Diversos Giros Bancarios – Dólar Canadiense y Euro.
• Guarnisones - Dirección de Impuesto.

oPago Sin Instrucción.

oNotificación de Elemento Devuelto.

oDetener Pago.

oEtc.

• Asegurar que se mantengan los niveles óptimos de productividad utilizando sistemas de medición para rastrear y procesar las solicitudes de los clientes (Client Hub / ISDR).
• Asegurar de que la entrega del servicio al cliente sea consistente con los Estándares de Servicio de Scotia al:

oDesarrollar un conocimiento práctico de productos comerciales, servicios y procedimientos.

oProporcionar un servicio cortés, receptivo y preciso a los clientes.

oAsumir la responsabilidad total de todas las consultas / inquietudes / quejas de los clientes dirigidas a ellos, resolviendo esos asuntos a su discreción para satisfacción del cliente o remitiendo al cliente a la fuente correspondiente, según lo establecido en los Estándares y Procedimientos de Resolución de Quejas del Banco.

oMantener la confidencialidad de la información del Banco y del cliente.

oRevisión y preparación de correspondencia relativa a clientes / consultas externas.

oIdentificar oportunidades que beneficien a los clientes y, en última instancia, reducen / optimizan las consultas.

• Cumplir con las políticas y procedimientos reglamentarios y bancarios para las transacciones de los clientes mediante:

oAplicación de los requisitos de Conozca a su cliente (KYC), incluida la identidad del cliente, la(s) fuente(s) de fondos y la naturaleza y el volumen de la actividad que se realizará.

oMonitoreo de la aplicación de los requisitos de KYC, incluida la identidad del cliente, la(s) fuente(s) de fondos y la naturaleza y el volumen de la actividad que realizará el equipo de servicio / soporte y tomar medidas correctivas cuando no se cumplan las políticas y los procedimientos.

oCumplir con los procedimientos de seguridad del Banco y del Centro / Unidad con respecto a las autoridades y responsabilidades asignadas.

oDocumente y aumente cualquier ocurrencia inusual o actividad fraudulenta a su Supervisor / Oficial de Cumplimiento tan pronto como tenga conocimiento de ello junto con las Pautas de Lucha contra el Lavado de Dinero del Banco.

• Ayudar con el crecimiento y la rentabilidad de la Unidad mediante:
• Identificar y remitir las oportunidades de negocio existentes y nuevas para la Unidad a través del contacto continuo con el cliente al funcionario correspondiente.

oAsegurarse de que todos los cargos de servicio se apliquen y se recopilen según sea apropiado y autorizado.

• Comprender cómo se debe considerar el apetito de riesgo y la cultura de riesgo del banco en las actividades y decisiones diarias.
• Realiza operaciones efectivas y eficientes en sus áreas respectivas, al mismo tiempo que garantiza la adecuación, el cumplimiento y la efectividad de los controles comerciales diarios para cumplir con las obligaciones respecto al riesgo operacional, el riesgo de cumplimiento regulatorio, el riesgo AML / ATF y el riesgo de conducta, que incluyen pero no se limitan a las responsabilidades bajo el Marco de Gestión de Riesgo Operacional, el Marco de Gestión de Riesgo de Cumplimiento Normativo, el Manual Global AML / ATF y las Pautas para la Conducta Comercial.
• Defiende un entorno de alto rendimiento e implementa una estrategia de personas que atrae, retiene, desarrolla y motiva a su equipo al fomentar un entorno de trabajo inclusivo. Comunicar la estrategia de visión / valores / negocio y gestionar la sucesión y la planificación del desarrollo para el equipo.

Educación / Experiencia / Otra Información (incluir solo aquello que es específico de la posición)
Educación

• High school diploma.

Experiencia Laboral

• Conocimiento práctico de las regulaciones, políticas, procedimientos, operaciones y funciones de la sucursal.
• Conocimiento práctico de los productos y servicios de Administración de Efectivo del Banco.
• Conocimiento exhaustivo de los productos del Banco (comerciales y minoristas) de depósitos, préstamos e inversiones y servicios transaccionales.
• Conocimiento práctico de las técnicas para generar referencias de calidad.
• Conocimiento práctico de las personas y técnicas de gestión del desempeño.
• Conocimiento práctico del hardware / software BSC, Client Hub / ISDR, Scotiaglobe, Radar / Ondemand, OEC, Service Now, Aldon, etc. para proporcionar resolución de problemas y soporte técnico.

Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Av. John F. Kennedy Esq. Lope de Vega, Ens. La Fe

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, "por nuestro futuro", ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

(En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.

Company: Bungii (Logistics)

Compensation: $1,200 USD/month

Contract Type: Temp-to-Hire (Start temporary, with potential for long-term)

Role: Customer Support Specialist – Driver Communications

Are you ready to grow your customer support career in a fast-paced, tech-driven logistics company? This role puts you right at the heart of operations—supporting our driver community and ensuring smooth, reliable communication every single day.

We're looking for someone who thrives under pressure, loves problem-solving, and wants the chance to turn a short-term contract into a long-term opportunity. If you're motivated to make an impact and stand out, this is your shot.

• Be the first point of contact for our drivers through real-time chat.
• Deliver clear, timely, and professional responses that keep drivers supported and confident.
• Troubleshoot and resolve issues quickly—or escalate when necessary.
• Maintain organized, detailed records so nothing falls through the cracks.
• Work as part of a collaborative, high-performing team that values efficiency and reliability.

• Experience in customer service, operations, or logistics support.
• Excellent written English communication—professional, concise, and calm under pressure.
• Adaptability to changing schedules and a proven track record of reliability.
• Strong attention to detail and the ability to work independently in a remote team.
• (Bonus) Experience with driver/field operations or on-demand services.

• Training & Temp Engagement: Tue–Sat, 8-hour shifts (daily start times may vary).
• Flexibility: Willingness to work some overtime when needed (all overtime is paid)
• Long-Term Option: Top performers may transition into a schedule of four 10-hour shifts per week, with varying days and start times.

Build valuable real-world experience in logistics & tech.

Work 100% remotely with a supportive and professional team.

Chance to turn a temporary role into a long-term career.

Be part of a high-impact team where your work directly supports driver success.

• Must have a professional remote work setup and reliable internet.
• Strong Virtual presence with excellent communication skills (English C1/C2).
• As part of the recruitment process, candidates will be asked to submit a short introduction video.

ID de la solicitud:

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Senior Customer Support Officer
SBDR
Purpose
The Senior Customer Support Officer (Credit Card Support) is responsible for contributing to the Business Service Centre's overall success by providing administrative and credit card support to the Centre's Sales Team.

In addition, the incumbent is responsible for the delivery of customer service consistent with Scotia Service Standards, Complaint Resolution Standards and Procedures by dealing with more complex customer requests as well as looking for opportunities to promote the sale of bank product and services.

Accountabilities

• Assist with providing administrative and credit card support to the Centre by: ‐ Ensuring the accurate processing, posting and maintenance of daily requests originated by customers, management or a B/F system (ClientHub/ISDR). ‐ Checking/authorizing transactions within approved limits. ‐ Assisting with reviewing/checking/co-coordinating returns and reports as required. ‐ Ensuring necessary corrections are made as identified through exception reporting. ‐ Maintaining strict adherence to Bank custody and security procedures and reporting any unusual occurrence or fraudulent activity to the supervisor immediately. ‐ Assisting with responding to customer operational issues or concerns. ‐ Assisting with Implementing changes to operating procedures and systems in order to increase efficiency and meet Bank regulations; ‐ Dealing with more complex corporate and commercial clients in handling less routine customer transactions (i.e. Investments, complex foreign exchange) ‐ Ensuring the optimum levels of productivity are maintained by utilizing measurement systems to track and process clients requests (Clienthub / ISDR).
• Ensure the delivery of customer service is consistent with Scotia Service Standards by:

‐ Developing a working knowledge of commercial products, services and procedures.

‐ Providing courteous, responsive and accurate service to customers.

‐ Taking full responsibility for all customer inquiries/concerns/complaints directed to them by resolving those matters within their discretion to the customer's satisfaction or by referring the customer to the appropriate source, as set out in the Bank's Complaint Resolution Standards and Procedures.

‐ Maintaining confidentiality of Bank and customer information.

‐ Reviewing and preparing correspondence relative to customer/external inquiries.

‐ Identifying opportunities that benefit customers and ultimately reduce/better streamline queries.

• Meet Regulatory and Bank policies and procedures for Customer transactions by:

‐ Applying the Know Your Customer (KYC) requirements including Customer identity, source(s) of funds and the nature and volume of the activity that is to be undertaken.

‐ Monitoring the Application of KYC requirements including Customer identity, source(s) of funds and the nature and volume of the activity that is to be undertaken by the service/support team and take corrective action when policies and procedures are not adhered to.

• ‐ Adhere to Bank and centre/unit security procedures with respect to assigned authorities and responsibilities. ‐ Document and escalate any unusual occurrences or fraudulent activity to your Supervisor / Compliance Officer as soon as you become aware of it in conjunction with the Bank's Anti-Money Laundering Guidelines.
• Assist with the Centre's growth and profitability by:

‐ Identifying and referring existing and new business opportunities for the Centre through his/her ongoing customer contact to the appropriate officer;

‐ Ensuring that all service charges are applied and collected as appropriate and authorized.

Education/Work Experience/Designations

Education

• High school diploma or equivalent work experience.

Work Experience

• Working knowledge of branch regulations, policies, procedures, operations and functions;
• Working knowledge of Bank's cash management products and services.
• Thorough knowledge of the Bank's (commercial & retail) Credit Card services & TSYS
• Working knowledge of techniques to generate quality referrals.
• Working knowledge of people and performance management techniques.
• Working knowledge of the BSC hardware/software, ClientHub / ISDR, Scotiaglobe, TSYS, OEC to provide problem resolution and technical support.

Skills

• General supervision is provided by his/her supervisor with close review to ensure conformity to established regulations and procedures. Routine decisions relative to assigned Position Authorities are handled by the incumbent, however, difficult or contentious issues are referred to the supervisor with recommendations if

applicable. The incumbent works within a standardized environment and in accordance with practices and procedures as outlined in Branch manuals. He/she is expected to utilize sound judgement in the interpretation of data and instructions.

Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Av. John F. Kennedy Esq. Lope de Vega, Ens. La Fe

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, "por nuestro futuro", ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

(En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.

¿Eres una persona
curiosa, sin miedo a explorar nuevas buenas prácticas y tendencias
con capacidad para introducirlas en una plataforma que ya usan millones de usuarios? Felicitaciones Este reto es para ti.

Sobre Alegra
Únete a Alegra, el lugar en donde tu talento crece y crea superpoderes.

En Alegra contamos con un equipo de más de 450 personas trabajando
100% remoto
con una
cultura única, innovadora y dinámica
que está revolucionando cómo las Pymes gestionan sus finanzas con un ecosistema de soluciones digitales en la nube disponible en más de 12 países en Latam, España y vamos por más

Tips para que tu proceso de selección resulte exitoso

Tu misión en Alegra
Tu misión será ayudarle de forma remota a los usuarios que quieren empezar a usar o que ya usan Alegra a sacarle el máximo provecho a la herramienta y ayudar a crecer sus negocios

• Entregar asesoría de alta calidad y alcanzar más del 92% de satisfacción en el servicio.
• Ayudar a los usuarios que quieren empezar a utilizar o que ya usan Alegra a sacarle el máximo provecho a la herramienta y ayudar a crecer sus negocios.
• Prestar asesoría de manera remota a nuestros usuarios en las diferentes soluciones de Alegra
• Mantener un porcentaje de satisfacción individual por encima del 92%.
• Velar por el seguimiento, rápida respuesta y cierre oportuno de todos los casos de nuestros usuarios.
• Demostrar el auténtico valor que ofrece Alegra a nuestros usuarios.
• Esto implica proponer e implementar ideas para mejorar continuamente el proceso, manteniendo siempre en consideración las actualizaciones de nuestro producto o servicio.
• Crear nuevas estrategias de acompañamiento y asesoría a nuestros usuarios.
• Liderar con otros equipos para impulsar el éxito del cliente.
• Recopilar comentarios de los usuarios con el fin de mejorar la experiencia de los mismos.
• Informar oportunamente a los líderes u otros equipos sobre casos complejos.
• Definir y velar por el correcto funcionamiento del proceso de feedback de los usuarios.
• Apoyar con la ejecución de los objetivos del equipo (OKRs).
• Mantener una cultura de aprendizaje continúo.
• Conocer la legislación, normativa contable del país asignado.
• Mantenerse actualizado en las industrias de nuestros clientes y sus diferentes necesidades.
• Aprender sobre la legislación y normativa contable de otros países.
• Mantenerse actualizado en diversos temas relacionados con el soporte de usuarios.
• Acompañar a los integrantes nuevos del equipo en el proceso de aprendizaje, habilidades y solución de casos.
• Ser parte de un equipo de clase mundial.
• Establecer expectativas sobre el desempeño y dar retroalimentación al líder directo.
• Participar de una cultura donde se busque que el cliente sea lo más importante y alcance su éxito.
• Promover la cultura Alegra entre el equipo de trabajo y usuarios.
• Velar por el bienestar y motivación del equipo.
• Lograr la excelencia operativa.
• Velar por el cumplimiento de sus métricas y ser crítico con las mismas.
• De ser necesario, proponer procesos nuevos y que ayuden a la disminución de tareas manuales y operativas.

¿Qué esperamos de ti?

• Experiencia deseable: 6 meses en atención al cliente.
• Residencia en República Dominicana.
• Formación: Estudiantes de los últimos semestres de contaduría o carreras afines, con sólidos conocimientos contables comprobables.
• Orientación al cliente: Enfocados en ofrecer el mejor servicio y crear momentos memorables para los usuarios.
• Atención al detalle.
• Fuertes habilidades de comunicación tanto orales como escritas.
• Empatía.
• Capacidad para dar y recibir feedback de manera adecuada.
• Pensamiento analítico.
• Proactividad en la búsqueda de soluciones.

Es un plus si…

• Conocimiento y manejo de software contables.

Alégrate con…

• Hacer lo que amas trabajando de manera 100% remota.
• Una relación laboral estable y a largo plazo , no freelance
• Plan carrera, oportunidad de seguir llevando tus habilidades a un siguiente nivel.
• Compartir con un talento que trasciende fronteras y culturas.
• Espacios para socializar y compartir gustos de todo tipo.
• Un ambiente para experimentar, aprender de los errores y trabajar con autonomía pero con mucho compromiso y responsabilidad.
• Convertir la lectura en tu mejor aliada para aprender , con acceso a plataformas educativas, cursos con certificaciones, capacitaciones y una biblioteca virtual que te ayude a seguir desarrollándote día a día.
• Tu salud es lo primero, y por tanto te apoyamos con su cobertura
• Dos días de cuidado al año, adicionales a tus vacaciones.
• Apoyo económico para llevar tu lugar de trabajo al siguiente nivel.
• Celebrar tu cumpleaños con una cena especial junto a quienes más quieres y medio día libre.
• Clases de inglés
• Coaching para apoyar y potenciar el crecimiento de las personas que se enfrentan a nuevos proyectos y retos de liderazgo.
• Estar en un lugar que piensa en crecer mientras tú también lo haces, que te ofrece programas de bienestar y charlas de calidad de vida.

#AsíSeSienteAlegra #AlegraChallenge
¿Qué hacemos en el equipo de Customer Experience ?

Diversidad en Alegra
En Alegra,
valoramos y promovemos la diversidad y la inclusión
en todas sus formas.

Nuestros
equipos multiculturales
aportan diferentes perspectivas, enriqueciendo nuestro entorno laboral.

Todas nuestras
oportunidades están abiertas,
sin distinción de identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad u otras características.
Si necesitas ajustes
en alguna etapa del proceso o deseas indicarnos
tus pronombres
, por favor
infórmanos en tu postulación
.

Únete a nuestro equipo y contribuye a un entorno inclusivo y diverso

Te damos la bienvenida a nuestro proceso de selección

¿Tienes más preguntas?

• ¿Cuánto dura el proceso de selección?

En Alegra nos gusta conocer muy bien a las personas que ingresarán a nuestro equipo, nos tomamos el tiempo de evaluar a detalle cada entregable, reto y charla. Buscamos que se sientan seguras y que nos conozcan antes de tomar una decisión. Por eso, tenemos un tiempo estimado de dos a cuatro semanas, desde tu charla con el equipo de Talent.

• No tengo respuesta o feedback del equipo de Talent sobre mi proceso

Revisa las diferentes bandejas de tu correo electrónico: bandeja de entrada, spam, social, promociones. Buscamos que en cada fase tengas feedback. En caso de no tener respuesta puedes escribirnos, estaremos atentos a contestar tus inquietudes, dudas o dificultades en el proceso.

• ¿Qué hago si tengo inconvenientes para realizar alguna parte del proceso?

Si tienes algún inconveniente para asistir a las charlas o realizar algún reto escríbenos, estamos a disposición para ayudarte.

Pasa de tener homework, a hacer lovework. Vayamos a otro nivel