18 Ofertas de Help Desk en Repuplica Dominica

Overview:

We are seeking a motivated and service-oriented
Bilingual Help Desk Engineer
to join our expanding team and serve as the first point of contact for US-based clients. This role is ideal for someone who enjoys solving technical problems, supporting end-users remotely, and thriving in a dynamic, fast-paced environment where no two days are the same.

Key Responsibilities:

• Serve as the initial contact for clients requiring technical assistance via phone or remote support.
• Diagnose, troubleshoot, and resolve issues related to desktops, software, peripherals, and basic networking.
• Install, configure, and maintain systems, including Windows desktop and server OS, Microsoft Office/Office 365, printers, monitors, routers, switches, wireless access points, and firewalls.
• Keep detailed records of all support actions in ticketing systems, including notes, timesheets, and internal procedures.
• Collaborate with internal teams and external vendors to ensure efficient resolution of client requests and optimal system performance.

Required Skills and Experience:

• At least 2 years of IT support experience, ideally in a Managed Service Provider (MSP) setting.
• Hands-on experience with Windows OS, Office 365/Microsoft Office, antivirus and anti-spam tools, VPNs, Active Directory, and backup solutions.
• Familiarity with network printer setups and basic networking concepts.
• Experience with ticketing systems; knowledge of ConnectWise is a plus.
• Strong written and verbal English communication skills.
• Ability to explain technical concepts to non-technical users clearly and patiently.
• Proactive, collaborative, and eager to grow within the IT field.

Desired Attributes:

• Customer-focused attitude and genuine interest in helping others.
• Strong troubleshooting, critical thinking, and organizational skills.
• Adaptable, dependable, and motivated to stay up-to-date with new technologies.
• Team player ready to contribute in a collaborative environment.

Benefits:

• Salary range: RD$60,000 – RD$65,000
• Legal benefits in accordance with Dominican labor law
• Private medical insurance
• 13th-month salary
• Company-provided equipment
• Supportive, team-oriented culture
• Professional development opportunities, training, and mentorship

*Company Overview: *
One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.

*Why Join Us? *
At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here's what you can expect when you join our team:

Innovative Environment:
Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.

Professional Growth:
We invest in our employees' growth with continuous learning opportunities, training programs, and career advancement paths.

Supportive Culture:
Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.

Community Focus:
Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation's financial health.

High-Performing Team:
Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

Duties And Responsibilities

• Provides intermediate-level support to end-users for Windows Users (Active Directory)
• Windows Support
• VoIP Support
• Office365 & Exchange online Support
• Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc
• Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
• Tracks System outages on a daily basis
• Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
• Provides training and guidance to less experienced team members
• Handles problems that other team members are unable to resolve
• Processes Technology Requests for Installs/Adds/Moves/Changes
• Reviews Problem Tickets and Change Tickets to ensure service levels are being maintained
• Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems

Requirements

• Associates / Bachelor's degree preferred and/or certifications + experience
• Certifications: A+ or Microsoft Desktop Support (Following Certifications are a Plus: CCNA, Network+, Server+, Security+)
• Windows Server & Active Directory experience
• Exchange or Office365 Support experience
• VoIP
• Effective Communication Skills (English and Spanish)
• 2+ years of Help Desk Experience
• 2+ years in troubleshooting experience with Network and Windows Active Directory environments
• Strong interpersonal, written, and verbal communications skills
• Strong problem-solving and analytical skills
• Advanced English

Benefits

• Competitive Salary
• Private Medical Insurance
• Growth Opportunities

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

As Customer Support Associate, you'll Support the company to develop and maintain business by providing customers with courteous and attentive service. Goes above and beyond to drive unparalleled performance in customer service and unequivocal commitment to company's Vision, Mission, and Values.

A Customer Support Specialist (CSS) plays a critical role in providing industry-leading customer service by facilitating communication between parties, while maintaining compliance. The fulfillment process handles all aspects of the order from appraiser acceptance until QC. This position requires a strong attention to detail, organization, and communication.

Required
As Customer Service Representative you are responsible for ensuring that all employment and personal information of employees are kept and handled in accordance with the existing company policies on Information Security and Data Privacy. You are required to report on Ortigas site. Your day could see you:

• Provide excellent customer service to both internal and external customers.
• Promote a professional and positive image to clients in line with the company's customer service policy.
• Ensure effective communication with customers and stakeholders with positivity and maintain a strong relationship.
• Refer to all queries, problems and issues requiring resolution to the Team Leader who will follow up and provide response / feedback and training if required.
• Work effectively with others to deliver the best customer service possible Be an active contributor to the ongoing performance of the team Maintain open honest communication with all staff and accept all reasonable directions by the Team Leader.
• Help other teams when requested in peak periods or times of absence to maintain team performance levels.
• Cooperate with all Team Leaders, peers and stakeholders to find solutions and enhance internal and external customer service experience
• Participate and engage in learning and development activities
• Continuously strive to develop personal skills and knowledge
• Log and verify (identify Roadblocks) new valuation requests for all valuations received Verification of instructions, service type and fees
• Efficiently process requests within given timeframes to meet client service level agreements and set KPI's Ensure integrity of data is maintained to ensure accuracy of financial and reporting information
• Ability to make decisions in adherence to process, policy, and stipulated guidelines
• Ability to identify and recommend solutions for any issues identified in the processing and logging and verifying of valuations
• Manage the distribution of general faxes and emails throughout the group in a timely manner. Manage delays and inspection times in Halo and on all websites pursuant to internal process and procedures for managing delays and appointments.
• Ensure administration processes are followed by Valuers
• Ensure delivery assistance is provided for valuations for clients as required Confirming documentation is correct and complete for To Be Erected jobs Assist with management allocation of residential valuations for Valuers
• Assist with coordination of inspection times for Valuers Ensure their calendars are updated Liaise with Valuer with regards to capacity and Service Level Agreement (SLA) requirements and ensure best result for client
• Develop and implement service standards and procedures to ensure agreed client needs are met
• Ensure that the correct status is recorded for each job, recording delays on website as required
• Monitor websites to ensure that all reminders are provided to Valuers to ensure job is returned on time
• Monitor all due dates in Halo when time permits to ensure they are compliant Notify relevant stakeholders of any non-compliant service levels Advise relevant stakeholders of any non-compliance in relation to work in progress
• Help other teams in peak periods or times of absence to maintain team performance levels
• Identify and recommend solutions for any issue identified in the administration support process.
• Upon order acceptance, send contact information to the appraiser as well as the appraiser's information to the contact.
• When the inspection appointment is scheduled, confirm it is at least one day before the due date or request the reason for the delay and new ETA needed.
• Confirm the report will be on the due date on inspected orders.
• Review any documents provided by the client and ensure they match the information on the order and when applicable, make visible to the appraiser.
• Communicate with the client to request additional information, documentation or ask for clarification as requested by the appraiser.
• Communicate with the appraiser as needed with client requests.
• Ability to follow lender directives and order notes, and adapt to any alterations, to meet the client's needs.
• Ability to maintain confidentiality of the appraiser and adherence to compliance requirements.
• Critical thinking and problem-solving skills to resolve issues between clients and appraisers.
• Ability to identify potential customer service issues before they occur and escalate to the appropriate parties.
• Superior communication skills with the ability to clearly communicate needs between clients and appraisers in terms they can understand.

a Bit About You

• Amenable to work on site
• Successful completion of High School Certificate or proven successful work history – Essential
• Minimum 2 + years' experience in call center/administrative or related customer focused role
• High degree of computer proficiency utilizing Microsoft Office applications and internet Enrolled in Degree in Business (Property) or equivalent – Desirable Student Member of the Australian Property Institute – Desirable

Join the A-Team and experience the A-Life

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Position Description
Customer Support Associate
Santo Domingo, Dominican Republic

Reporting to: Team Lead

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

In this role, you will be the first point of contact for caregivers calling in with questions regarding onboarding, the platform, and its mobile app version. You will provide clear and professional assistance, ensuring a smooth onboarding experience while conducting standard recruitment-related checks.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to deliver seamless customer experience.

Your Day Could See You

• Providing courteous and efficient assistance to customers caregivers or office staff via chat, phone, or email.
• Troubleshooting common App issues by assisting our customers and their caregivers with app activations, or installation problems, passcode resets, and eLearning web portal login.
• Acting as a point of contact for customers, addressing their questions and concerns and accurately documenting all initial support requests, and any troubleshooting steps taken in the ticketing system to inform the level 2 associate and beyond.
• Diagnosing and resolving the basic common issues related to the mobile application software.
• Identifying and escalating complex issues to the level 2 support associate when necessary for further troubleshooting or resolution.
• Providing clear and concise information to their level 2 counterparts to facilitate an efficient problem resolution.
• Maintaining a positive and professional demeanor, even when dealing with difficult persons or situations.
• Communicating effectively in English

a Bit About You

• Minimum of one (1) year experience in a call center environment.
• Strong verbal and written communication skills in English.
• Basic technical troubleshooting abilities for mobile apps and platforms.
• Attention to detail and ability to follow standard operating procedures.
• Ability to work independently while maintaining a high level of professionalism.
• Exposure to the healthcare industry, particularly home-based healthcare, is a plus.
• Familiarity with customer service software and CRM tools is an advantage.

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.

I have read and understood this Position Description and am happy to abide by it while employed by Acquire Intelligence.

Signed by the employee

___

Name
Date:

Signed by Acquire Intelligence

___

Date
Join the A-Team and experience the A-Life

ID de la solicitud:

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Oficial Senior de Servicio al Cliente – Consultas / Tramitación
Nivel 3.2
SBDR
Propósito
Contribuir al éxito general de las unidades de Operaciones Internacionales y Servicios Compartidos y el Centro de Servicios Comerciales (BSC por sus siglas en Inglés) asegurando que los específicos objetivos individuales, planes e iniciativas se ejecuten / entreguen en apoyo de las estrategias y objetivos comerciales del equipo. Asegurarse que todas las actividades realizadas cumplan con las regulaciones vigentes, las políticas internas y los procedimientos.

El Oficial Senior de Servicio al Cliente (Consultas / Tramitación) es responsable de contribuir al éxito general del Centro de Servicios Comerciales al proporcionar asistencia administrativa, de consultas y de procedimientos al equipo de ventas de la Unidad. Además, el Oficial es responsable de brindar un servicio al cliente consistente con los Estándares de Servicio, los Estándares de Resolución de Quejas y los Procedimientos de Scotia al tratar con transacciones de clientes más complejas, así como también buscar oportunidades para promover la venta de productos y servicios bancarios.

Responsabilidades

• Promover una cultura centrada en el cliente para profundizar las relaciones con los mismos y aprovechar relaciones más amplias con el Banco, sistemas y conocimientos.
• Ayudar a proporcionar apoyo administrativo, de consultas y de procesamiento a la Unidad mediante:
• Liderar las investigaciones derivadas de las consultas / quejas y preocupaciones.
• Ejecución de contabilización de extremo a extremo (Client HUB, ScotiaGlobe) y mantenimiento de transacciones diarias originadas por los clientes.
• Procesar transacciones dentro de los límites aprobados.
• Asistir con la revisión / verificación / coordinación de devoluciones y reportes según sea necesario.
• Asegurar que las correcciones necesarias se hagan como se identifica a través de la notificación de excepciones.
• Mantener el cumplimiento estricto de los procedimientos de custodia y seguridad del Banco e informar inmediatamente al Supervisor de cualquier acontecimiento inusual o actividad fraudulenta.
• Asistencia para responder a problemas o inquietudes operacionales del cliente.
• Asistencia en la implementación de cambios en los procedimientos y sistemas operativos para aumentar la eficiencia y cumplir con las regulaciones del Banco.
• Escalamiento al Supervisor directo todas las relaciones con clientes corporativos y comerciales más complejos para manejar transacciones de clientes menos rutinarias (es decir, Inversiones, Complejo Cambio de Divisas).
• Procesar las solicitudes asignadas de los clientes, que incluyen pero no se limitan a:
• Consulta de Saldos.
• Consulta de Confirmación Bancaria.
• Consulta sobre tipos de cambio.
• Consulta de Cartas de Referencia.
• Consultas SLA.
• Colección Limpia.
• Colecciones Documentales.
• Transferencia entre Cuentas Corporativas y Clientes Comerciales solamente.
• Informe de Análisis de Cuenta.
• Servicio de Ajuste de Intereses Pagados.
• Aviso sobre Procedimientos de Retiro de Cuenta de Inversión.
• Giro Bancario Local.
• Giro Bancario Libra Esterlina.
• Giro Bancario New York.
• Diversos Giros Bancarios – Dólar Canadiense y Euro.
• Guarnisones - Dirección de Impuesto.

oPago Sin Instrucción.

oNotificación de Elemento Devuelto.

oDetener Pago.

oEtc.

• Asegurar que se mantengan los niveles óptimos de productividad utilizando sistemas de medición para rastrear y procesar las solicitudes de los clientes (Client Hub / ISDR).
• Asegurar de que la entrega del servicio al cliente sea consistente con los Estándares de Servicio de Scotia al:

oDesarrollar un conocimiento práctico de productos comerciales, servicios y procedimientos.

oProporcionar un servicio cortés, receptivo y preciso a los clientes.

oAsumir la responsabilidad total de todas las consultas / inquietudes / quejas de los clientes dirigidas a ellos, resolviendo esos asuntos a su discreción para satisfacción del cliente o remitiendo al cliente a la fuente correspondiente, según lo establecido en los Estándares y Procedimientos de Resolución de Quejas del Banco.

oMantener la confidencialidad de la información del Banco y del cliente.

oRevisión y preparación de correspondencia relativa a clientes / consultas externas.

oIdentificar oportunidades que beneficien a los clientes y, en última instancia, reducen / optimizan las consultas.

• Cumplir con las políticas y procedimientos reglamentarios y bancarios para las transacciones de los clientes mediante:

oAplicación de los requisitos de Conozca a su cliente (KYC), incluida la identidad del cliente, la(s) fuente(s) de fondos y la naturaleza y el volumen de la actividad que se realizará.

oMonitoreo de la aplicación de los requisitos de KYC, incluida la identidad del cliente, la(s) fuente(s) de fondos y la naturaleza y el volumen de la actividad que realizará el equipo de servicio / soporte y tomar medidas correctivas cuando no se cumplan las políticas y los procedimientos.

oCumplir con los procedimientos de seguridad del Banco y del Centro / Unidad con respecto a las autoridades y responsabilidades asignadas.

oDocumente y aumente cualquier ocurrencia inusual o actividad fraudulenta a su Supervisor / Oficial de Cumplimiento tan pronto como tenga conocimiento de ello junto con las Pautas de Lucha contra el Lavado de Dinero del Banco.

• Ayudar con el crecimiento y la rentabilidad de la Unidad mediante:
• Identificar y remitir las oportunidades de negocio existentes y nuevas para la Unidad a través del contacto continuo con el cliente al funcionario correspondiente.

oAsegurarse de que todos los cargos de servicio se apliquen y se recopilen según sea apropiado y autorizado.

• Comprender cómo se debe considerar el apetito de riesgo y la cultura de riesgo del banco en las actividades y decisiones diarias.
• Realiza operaciones efectivas y eficientes en sus áreas respectivas, al mismo tiempo que garantiza la adecuación, el cumplimiento y la efectividad de los controles comerciales diarios para cumplir con las obligaciones respecto al riesgo operacional, el riesgo de cumplimiento regulatorio, el riesgo AML / ATF y el riesgo de conducta, que incluyen pero no se limitan a las responsabilidades bajo el Marco de Gestión de Riesgo Operacional, el Marco de Gestión de Riesgo de Cumplimiento Normativo, el Manual Global AML / ATF y las Pautas para la Conducta Comercial.
• Defiende un entorno de alto rendimiento e implementa una estrategia de personas que atrae, retiene, desarrolla y motiva a su equipo al fomentar un entorno de trabajo inclusivo. Comunicar la estrategia de visión / valores / negocio y gestionar la sucesión y la planificación del desarrollo para el equipo.

Educación / Experiencia / Otra Información (incluir solo aquello que es específico de la posición)
Educación

• High school diploma.

Experiencia Laboral

• Conocimiento práctico de las regulaciones, políticas, procedimientos, operaciones y funciones de la sucursal.
• Conocimiento práctico de los productos y servicios de Administración de Efectivo del Banco.
• Conocimiento exhaustivo de los productos del Banco (comerciales y minoristas) de depósitos, préstamos e inversiones y servicios transaccionales.
• Conocimiento práctico de las técnicas para generar referencias de calidad.
• Conocimiento práctico de las personas y técnicas de gestión del desempeño.
• Conocimiento práctico del hardware / software BSC, Client Hub / ISDR, Scotiaglobe, Radar / Ondemand, OEC, Service Now, Aldon, etc. para proporcionar resolución de problemas y soporte técnico.

Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Av. John F. Kennedy Esq. Lope de Vega, Ens. La Fe

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, "por nuestro futuro", ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

(En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.

OSA is a boutique business process outsourcing company BPO, located in Santiago. We specialize in providing, top-quality back office and customer service support to businesses in the USA, we provide opportunities to work amazing United States-based companies. Either out of our local Santiago Offices or by the WFH (work from home) option.

Our team of polished and savvy hiring managers are dedicated to matching your skills with our needs and culture

We are seeking someone with managed IT services experience working for a Enterprise level IT and practices and solutions for small and medium businesses. for a flat-rate service plan and will deliver company enterprise-level IT support and solutions that are tailor-made to relieve all of their customers organization's technology-induced pain points.

Requirements

• Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced
• 3+ Years of advanced IT support (MSP) experience
• Proficient in PowerShell / scripting
• Advanced knowledge in server, firewall and networking
• Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune
• Must be a great communicator
• Organized & Consistent
• Team Player
• Process-driven individual

Duties

• Ability to troubleshoot complicated technical issues
• Research & Explore new technologies
• Ability to work under stress & deadline pressure
• Ability to communicate effectively across different individuals, departments, and external parties
• Ability to properly document service call notes, create and maintain checklists etc. and create diagrams

Benefits

• Competitive salary
• Opportunity to work on diverse and exciting construction projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off
• And more.