22 Ofertas de Mystery Shopper en Repuplica Dominica
Customer Service Rep
Santiago, Santiago
Jostens
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
Job Title: Customer Service Rep
Location: Santiago - On Site
Salary: DOP$40,000 + Incentives up to 6k per performance
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
+ Processing Consumer/Sales requests via email and call center
+ Communicating with customers/sales reps-Product/program questions/Returns
+ Training and Education- Product/Entry
+ General Housekeeping/Filing
+ Communication with factory/Art Dept./Order changes
Job Requirements: Required:
+ High School diploma
+ Strong work ethic, excellent typing skills, professional phone etiquette, strong effective
+ interpersonal communications, listening skills, and attention to detail both written and verbal.
+ Listening skills and attention to detail in both written and verbal communication is key
+ Advance English Level
+ Dominican ID
+ Live in Santiago
+ Able to work on site.
Benefits:
+ Weekly Payment
+ Law medical insurance and AFP
+ Complementary Medical Insurance
+ Life Insurance
+ 2 way free Transportation
+ Internal Bank
+ Credit in pharmacy and optic center
+ Referral Program
+ Growth Opportunities
+ WFH after 3 months based on performance and customs permission.
Location: Santiago - On Site
Salary: DOP$40,000 + Incentives up to 6k per performance
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
+ Processing Consumer/Sales requests via email and call center
+ Communicating with customers/sales reps-Product/program questions/Returns
+ Training and Education- Product/Entry
+ General Housekeeping/Filing
+ Communication with factory/Art Dept./Order changes
Job Requirements: Required:
+ High School diploma
+ Strong work ethic, excellent typing skills, professional phone etiquette, strong effective
+ interpersonal communications, listening skills, and attention to detail both written and verbal.
+ Listening skills and attention to detail in both written and verbal communication is key
+ Advance English Level
+ Dominican ID
+ Live in Santiago
+ Able to work on site.
Benefits:
+ Weekly Payment
+ Law medical insurance and AFP
+ Complementary Medical Insurance
+ Life Insurance
+ 2 way free Transportation
+ Internal Bank
+ Credit in pharmacy and optic center
+ Referral Program
+ Growth Opportunities
+ WFH after 3 months based on performance and customs permission.
Lo sentimos, este trabajo no está disponible en su región
0
Customer Service Representative
Santo Domingo
Manpower Dominicana
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
As a Customer Care Advisor for a banking institution, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions related to our banking products and services. You will play a crucial role in ensuring customer satisfaction and maintaining the bank’s reputation for excellence.
br>Key Responsibilities:
- Answer inbound calls in a professional and courteous manner.
-Provide accurate information to customers regarding products, services, and company policies.
-Resolve customer complaints and issues promptly and efficiently, ensuring customer satisfaction.
-Record and maintain detailed call logs in the company’s CRM system. < r>-Assist customers with troubleshooting, guiding them through the process and escalating issues when necessary.
-Follow up on customer inquiries to ensure resolution and satisfaction.
-Adhere to company procedures and guidelines for quality and performance standards.
-Maintain a positive and friendly demeanor, ensuring a professional image for the company.
-Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
-Stay up-to-date on product knowledge, services, and company policies to effectively support customers.
Qualifications:
-High school diploma required
-6 months + experience in a customer service or call center role
-Excellent English skills (B2 minimum required)
-Excellent verbal communication skills with a clear and professional phone manner.
-Strong problem-solving abilities and attention to detail.
-Ability to remain calm and patient while handling challenging customer situations.
-Comfortable working in a fast-paced environment and managing multiple tasks.
-Basic computer skills, including proficiency in Microsoft Office and CRM systems.
-Flexibility to work shifts, including evenings, weekends, or holidays, as required.
br>Key Responsibilities:
- Answer inbound calls in a professional and courteous manner.
-Provide accurate information to customers regarding products, services, and company policies.
-Resolve customer complaints and issues promptly and efficiently, ensuring customer satisfaction.
-Record and maintain detailed call logs in the company’s CRM system. < r>-Assist customers with troubleshooting, guiding them through the process and escalating issues when necessary.
-Follow up on customer inquiries to ensure resolution and satisfaction.
-Adhere to company procedures and guidelines for quality and performance standards.
-Maintain a positive and friendly demeanor, ensuring a professional image for the company.
-Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
-Stay up-to-date on product knowledge, services, and company policies to effectively support customers.
Qualifications:
-High school diploma required
-6 months + experience in a customer service or call center role
-Excellent English skills (B2 minimum required)
-Excellent verbal communication skills with a clear and professional phone manner.
-Strong problem-solving abilities and attention to detail.
-Ability to remain calm and patient while handling challenging customer situations.
-Comfortable working in a fast-paced environment and managing multiple tasks.
-Basic computer skills, including proficiency in Microsoft Office and CRM systems.
-Flexibility to work shifts, including evenings, weekends, or holidays, as required.
Lo sentimos, este trabajo no está disponible en su región
1
Customer Service Specialist
Santo Domingo
Ualett
Publicado hace 10 días
Trabajo visto
Descripción Del Trabajo
About Us
At Ualett, we’re committed to delivering outstanding experiences. We’re seeking a Customer Service Agent who is passionate about helping customers, excels in communication, and ensures every interaction strengthens our brand’s reputation. br>Key Responsibilities
• Manage high volumes of inbound and outbound calls, emails, and chats using conversational scripts and knowledge of our products/services < r>• ccurately identify customer needs, troubleshoot problems, and deliver effective solutions < r>• D cument customer interactions, follow-up actions, and resolutions in the CRM system < r>• H ndle complaints with empathy and escalate complex issues when needed < r>• I entify upselling or cross selling opportunities to enhance customer value < r>• P ovide feedback on recurring issues and recommend improvements to enhance operations < r>Required Qualifications
• H gh school diploma or equivalent < r>• P oven experience in customer service, call center, or support roles < r>• E cellent verbal and written communication abilities < r>• S rong active listening and problem-solving skills < r>• A ility to multitask efficiently and manage time well < r>• E pathy, patience, and a customer-focused mindset < r>Preferred Skills
• F miliarity with CRM tools. < r>• E perience in conflict resolution and complaint handling. < r>• A ility to work independently and as part of a team. < r>
What We Offer
• C mpetitive salary and benefits package < r>• O going professional development and training < r>• O portunities for career growth < r>• A customer-centric, supportive work environment < r>• Q arterly bonuses that can be as much as a complete extra salary < r>• L nch totally covered by the company through Fripik.
At Ualett, we’re committed to delivering outstanding experiences. We’re seeking a Customer Service Agent who is passionate about helping customers, excels in communication, and ensures every interaction strengthens our brand’s reputation. br>Key Responsibilities
• Manage high volumes of inbound and outbound calls, emails, and chats using conversational scripts and knowledge of our products/services < r>• ccurately identify customer needs, troubleshoot problems, and deliver effective solutions < r>• D cument customer interactions, follow-up actions, and resolutions in the CRM system < r>• H ndle complaints with empathy and escalate complex issues when needed < r>• I entify upselling or cross selling opportunities to enhance customer value < r>• P ovide feedback on recurring issues and recommend improvements to enhance operations < r>Required Qualifications
• H gh school diploma or equivalent < r>• P oven experience in customer service, call center, or support roles < r>• E cellent verbal and written communication abilities < r>• S rong active listening and problem-solving skills < r>• A ility to multitask efficiently and manage time well < r>• E pathy, patience, and a customer-focused mindset < r>Preferred Skills
• F miliarity with CRM tools. < r>• E perience in conflict resolution and complaint handling. < r>• A ility to work independently and as part of a team. < r>
What We Offer
• C mpetitive salary and benefits package < r>• O going professional development and training < r>• O portunities for career growth < r>• A customer-centric, supportive work environment < r>• Q arterly bonuses that can be as much as a complete extra salary < r>• L nch totally covered by the company through Fripik.
Lo sentimos, este trabajo no está disponible en su región
2
Podks - Customer Service
Santo Domingo
Limosys DR
Publicado hace 10 días
Trabajo visto
Descripción Del Trabajo
Servicio al cliente Billingue
Horario rotativo br>Buen Salario
Beneficios
Ubicados en Plaza Central, Santo Domingo
Buen ambiente Laboral
Ayudar a los clientes a agendar sus viajes y darle seguimiento a los mismo para asegurarnos que se Mantengan fluyendo en orden
Empleados Bilingües para Servicio al Cliente br>
-Ingles Avanzado hablado y escrito.
-Buena redacción y dicción. < r>-Buena presencia.
-Experiencia trabajando en Call Center.
-Experiencia en Servicio Al Cliente.
-Experiencia utilizando mapas (Búsqueda de ubicaciones y direcciones) br>-Buen manejo de Microsoft Excel y Word.
Horario rotativo br>Buen Salario
Beneficios
Ubicados en Plaza Central, Santo Domingo
Buen ambiente Laboral
Ayudar a los clientes a agendar sus viajes y darle seguimiento a los mismo para asegurarnos que se Mantengan fluyendo en orden
Empleados Bilingües para Servicio al Cliente br>
-Ingles Avanzado hablado y escrito.
-Buena redacción y dicción. < r>-Buena presencia.
-Experiencia trabajando en Call Center.
-Experiencia en Servicio Al Cliente.
-Experiencia utilizando mapas (Búsqueda de ubicaciones y direcciones) br>-Buen manejo de Microsoft Excel y Word.
Lo sentimos, este trabajo no está disponible en su región
3
Customer Service Rep (Warranty)
Santiago, Santiago
Jostens
Ayer
Trabajo visto
Descripción Del Trabajo
Job Title: Customer Service Rep
Location: Santiago - On Site
Salary: DOP$40,000 + Incentives up to 6k per performance Shifts: 9:00 AM -6:00 PM DSL 10:00 AM - 7:00 PM
Weekends: OFF
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
+ Processing Consumer/Sales requests via email and call center
+ Communicating with customers/sales reps-Product/program questions/Returns
+ Training and Education- Product/Entry
+ General Housekeeping/Filing
+ Communication with factory/Art Dept./Order changes
Job Requirements: Required:
+ High School diploma
+ Strong work ethic, excellent typing skills, professional phone etiquette, strong effective
+ interpersonal communications, listening skills, and attention to detail both written and verbal.
+ Listening skills and attention to detail in both written and verbal communication is key
+ Advance English Level
+ Dominican ID
+ Live in Santiago
+ Able to work on site.
Benefits:
+ Weekly Payment
+ Law medical insurance and AFP
+ Complementary Medical Insurance
+ Life Insurance
+ 2 way free Transportation
+ Internal Bank
+ Credit in pharmacy and optic center
+ Referral Program
+ Growth Opportunities
+ WFH after 3 months based on performance
Location: Santiago - On Site
Salary: DOP$40,000 + Incentives up to 6k per performance Shifts: 9:00 AM -6:00 PM DSL 10:00 AM - 7:00 PM
Weekends: OFF
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
+ Processing Consumer/Sales requests via email and call center
+ Communicating with customers/sales reps-Product/program questions/Returns
+ Training and Education- Product/Entry
+ General Housekeeping/Filing
+ Communication with factory/Art Dept./Order changes
Job Requirements: Required:
+ High School diploma
+ Strong work ethic, excellent typing skills, professional phone etiquette, strong effective
+ interpersonal communications, listening skills, and attention to detail both written and verbal.
+ Listening skills and attention to detail in both written and verbal communication is key
+ Advance English Level
+ Dominican ID
+ Live in Santiago
+ Able to work on site.
Benefits:
+ Weekly Payment
+ Law medical insurance and AFP
+ Complementary Medical Insurance
+ Life Insurance
+ 2 way free Transportation
+ Internal Bank
+ Credit in pharmacy and optic center
+ Referral Program
+ Growth Opportunities
+ WFH after 3 months based on performance
Lo sentimos, este trabajo no está disponible en su región
4
Customer Service Representative - GAL360
Santo Domingo
Concentrix
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
Job Title:
Customer Service Representative - GAL360
Job Description
The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Job Type:** Full-Time
**Location** **:** Galería 360
**WHAT'S IN IT FOR YOU?**
+ A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
+ Endless career opportunities and clear paths for career development
+ A competitive salary
+ Inclusive perks and benefits
+ Opportunity for monthly performance incentives
+ Located in a mall, giving you the benefits of being near everything (stores, coffee shops, food courts, gym's, pharmacies, banks, supermarket)
+ Near the metro station, close to Agora Mall
**WHAT YOU WANT MATTERS TO US**
Think about making a check list with all of the things that would make you feel good at work. Does your check list have met a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.
This role is the perfect opportunity for someone considering a career in the customer services field, going from Insurance to Banking services.
**WHAT WOULD YOU BRING TO OUR TEAM?**
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
**TO BECOME A PART OF OUR TEAM:**
+ High School Diploma (if applicable)
+ Dominican ID or Work Permit (+6 months validity)
+ Curriculum
+ Experience (preferred not required)
+ Drug test (Standard)
+ Background Check (International and National)
+ Intermediate to advanced English level
**CALL US HOME:**
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Learn more:**
**Concentrixdo** on Facebook | **Concentrixdo** on Instagram | ** above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions._
Location:
Dominican Republic- Santo Domingo
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative - GAL360
Job Description
The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Job Type:** Full-Time
**Location** **:** Galería 360
**WHAT'S IN IT FOR YOU?**
+ A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
+ Endless career opportunities and clear paths for career development
+ A competitive salary
+ Inclusive perks and benefits
+ Opportunity for monthly performance incentives
+ Located in a mall, giving you the benefits of being near everything (stores, coffee shops, food courts, gym's, pharmacies, banks, supermarket)
+ Near the metro station, close to Agora Mall
**WHAT YOU WANT MATTERS TO US**
Think about making a check list with all of the things that would make you feel good at work. Does your check list have met a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.
This role is the perfect opportunity for someone considering a career in the customer services field, going from Insurance to Banking services.
**WHAT WOULD YOU BRING TO OUR TEAM?**
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
**TO BECOME A PART OF OUR TEAM:**
+ High School Diploma (if applicable)
+ Dominican ID or Work Permit (+6 months validity)
+ Curriculum
+ Experience (preferred not required)
+ Drug test (Standard)
+ Background Check (International and National)
+ Intermediate to advanced English level
**CALL US HOME:**
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Learn more:**
**Concentrixdo** on Facebook | **Concentrixdo** on Instagram | ** above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions._
Location:
Dominican Republic- Santo Domingo
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Lo sentimos, este trabajo no está disponible en su región
5
Customer Service Representative Logistics
Santo Domingo
Grupo STT
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
Estamos en búsqueda de personas con habilidades para el trabajo en equipo, orientadas al cliente y bien organizadas, con sólida experiencia en logística y conocimientos en operaciones de Logística y Gestión de la Cadena de Suministro.
-Atender consultas y solicitudes de clientes por teléfono y correo electrónico desde la República Dominicana. br>-Brindar información sobre productos y servicios a los clientes. br>-Dar seguimiento a las consultas de los clientes cuando sea necesario.
-Identificar, investigar, analizar y resolver quejas de clientes.
-Identificar oportunidades para mejorar la experiencia del cliente y los procesos.
-Actuar y comunicarse de manera proactiva, manteniendo informados a los clientes sobre cualquier inconveniente o cambio en la reserva.
-Trabajar de forma independiente y apoyar al equipo en el cumplimiento de objetivos y estándares — compartir conocimientos y mejores prácticas.
Requisitos
-Licenciatura en Negocios internacionales, administración y/o carreras afines. br>-2 a 3 años de experiencia relevante en atención al cliente. < r>-Dominio del idioma ingles intermedio.
-Conocimientos intermedios a avanzados en Microsoft Office (Word, Excel, PowerPoint, etc.).
-Capacidad para realizar múltiples tareas con sentido de urgencia. br>-Habilidad para trabajar en equipo.
-Capacidad para trabajar bajo presión. br>-Persona organizada, eficiente y eficaz.
-Habilidades para la resolución de problemas y análisis de causa raíz. -Fuertes habilidades interpersonales y de comunicación.
-Atender consultas y solicitudes de clientes por teléfono y correo electrónico desde la República Dominicana. br>-Brindar información sobre productos y servicios a los clientes. br>-Dar seguimiento a las consultas de los clientes cuando sea necesario.
-Identificar, investigar, analizar y resolver quejas de clientes.
-Identificar oportunidades para mejorar la experiencia del cliente y los procesos.
-Actuar y comunicarse de manera proactiva, manteniendo informados a los clientes sobre cualquier inconveniente o cambio en la reserva.
-Trabajar de forma independiente y apoyar al equipo en el cumplimiento de objetivos y estándares — compartir conocimientos y mejores prácticas.
Requisitos
-Licenciatura en Negocios internacionales, administración y/o carreras afines. br>-2 a 3 años de experiencia relevante en atención al cliente. < r>-Dominio del idioma ingles intermedio.
-Conocimientos intermedios a avanzados en Microsoft Office (Word, Excel, PowerPoint, etc.).
-Capacidad para realizar múltiples tareas con sentido de urgencia. br>-Habilidad para trabajar en equipo.
-Capacidad para trabajar bajo presión. br>-Persona organizada, eficiente y eficaz.
-Habilidades para la resolución de problemas y análisis de causa raíz. -Fuertes habilidades interpersonales y de comunicación.
Lo sentimos, este trabajo no está disponible en su región
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6
Customer Service Support Specialist - RBO
Santiago, Santiago
Jostens
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
JOB TITLE: Customer Service Support Specialist
Schedule: 11:00 am - 8:00 pm / 12:00 pm - 9:00 pm
Santiago - On site
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
This position is responsible for any combination of the following duties:
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
1- Trainer:
+ Develop and write training materials
+ Maintain training materials
+ Train new and existing employees
+ Develop a certification program and determine the effectiveness of training
+ Provide support to employees
2- Consumer Affairs Specialist:
+ Take and resolve irate customer issues
+ Communication with internal and external customers
+ Create/establish relationships with all Jostens departments and facilities
+ Identify training needs
3- Quality Monitor:
+ Record and evaluate CSR phone calls
+ Coach employees on monitored phone calls
+ Identify training needs
+ Spot check-Side by Side monitoring
4- Support:
+ Answer questions from CSRs within the CCC
+ Assist CCC staff in resolving consumer issues
+ Write and Update processes
+ Maintain Dynamic Content
+ Identify training needs
+ Mentoring
5- Subject Matter Expert
+ Specializes in specific product(s)
+ Maintains documentation and JWeb
+ Attends annual updates
+ Supports any projects and/or testing needed
Required:
+ High school education or equivalent required
+ Minimum 2 years of customer service or call center experience as well as experience developing and delivering training
+ Jostens product knowledge required
+ Working knowledge of Legacy, Oracle, Intranet, Clipper
+ Strong PC experience with Internet and Microsoft Suite including Access or similar system required
+ Strong interpersonal, written, and verbal communication skills required
+ Strong organizational and prioritizing skills being detail-orientated to ensure accuracy in dealing with data and systems
+ Ability to initiate change through planning, problem-solving, decision making and effectively working with people
+ Ability to work independently as well as part of a team to achieve established goals and meet crucial deadlines
Schedule: 11:00 am - 8:00 pm / 12:00 pm - 9:00 pm
Santiago - On site
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
This position is responsible for any combination of the following duties:
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
1- Trainer:
+ Develop and write training materials
+ Maintain training materials
+ Train new and existing employees
+ Develop a certification program and determine the effectiveness of training
+ Provide support to employees
2- Consumer Affairs Specialist:
+ Take and resolve irate customer issues
+ Communication with internal and external customers
+ Create/establish relationships with all Jostens departments and facilities
+ Identify training needs
3- Quality Monitor:
+ Record and evaluate CSR phone calls
+ Coach employees on monitored phone calls
+ Identify training needs
+ Spot check-Side by Side monitoring
4- Support:
+ Answer questions from CSRs within the CCC
+ Assist CCC staff in resolving consumer issues
+ Write and Update processes
+ Maintain Dynamic Content
+ Identify training needs
+ Mentoring
5- Subject Matter Expert
+ Specializes in specific product(s)
+ Maintains documentation and JWeb
+ Attends annual updates
+ Supports any projects and/or testing needed
Required:
+ High school education or equivalent required
+ Minimum 2 years of customer service or call center experience as well as experience developing and delivering training
+ Jostens product knowledge required
+ Working knowledge of Legacy, Oracle, Intranet, Clipper
+ Strong PC experience with Internet and Microsoft Suite including Access or similar system required
+ Strong interpersonal, written, and verbal communication skills required
+ Strong organizational and prioritizing skills being detail-orientated to ensure accuracy in dealing with data and systems
+ Ability to initiate change through planning, problem-solving, decision making and effectively working with people
+ Ability to work independently as well as part of a team to achieve established goals and meet crucial deadlines
Lo sentimos, este trabajo no está disponible en su región
7
Customer service rep (chat email)
RPM BPO
Publicado hace 10 días
Trabajo visto
Descripción Del Trabajo
**Only CVs in English will be considered**
br>This is an in-office position, full time 40 hours a week.
Schedule: 8am - 5pm Eastern time (New York)
We're looking for an experienced Customer Service Rep to work with our client who is the leading children's books company in the world. We are interested in individuals who are responsible, have a positive attitude, and have good written English.
You'll gain first hand experience with a growing BPO and leading international company. There are opportunities to grow as we promote from within our team.
Responsibilities:
- Respond to customer emails, chats
- Make proper notes in the CRM / helpdesk software
- Follow company procedures
- Escalate tickets as needed
Requirements:
- B2+ or higher English (written and verbal)
- At least 1 year with customer service experience
- Can follow a process and meet targets
Preferred:
- Experience with Zendesk
br>This is an in-office position, full time 40 hours a week.
Schedule: 8am - 5pm Eastern time (New York)
We're looking for an experienced Customer Service Rep to work with our client who is the leading children's books company in the world. We are interested in individuals who are responsible, have a positive attitude, and have good written English.
You'll gain first hand experience with a growing BPO and leading international company. There are opportunities to grow as we promote from within our team.
Responsibilities:
- Respond to customer emails, chats
- Make proper notes in the CRM / helpdesk software
- Follow company procedures
- Escalate tickets as needed
Requirements:
- B2+ or higher English (written and verbal)
- At least 1 year with customer service experience
- Can follow a process and meet targets
Preferred:
- Experience with Zendesk
Lo sentimos, este trabajo no está disponible en su región
8
Customer Service Representative in Santiago
Santiago de Los Caballeros, Santiago
VoiceTeam
Publicado hace 21 días
Trabajo visto
Descripción Del Trabajo
About us: VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and teamwork we aim to be the global partner of choice.
br>Role Description:
Join us as a Customer Service Agent in our Santiago de los Caballeros office. As a Voicer Agent, you'll have the opportunity to engage in various aspects of customer interaction, which may include sales, customer service, or back-office support duties. This multifaceted role entails handling phone calls, or chats, or business processing tasks with precision and professionalism. We expect you to deliver outstanding customer service or meet sales objectives, and ensure seamless task execution tailored to the specific account you're assigned to.
Qualifications:
Strong customer service orientation
Proficiency in computer skills
Fluency in English
Ability to thrive in a team-oriented environment and collaborate effectively
Not previous experience required
What We Offer:
Competitive salary and performance incentives
Fully paid supplementary insurance
Lunch allowance
Childcare subsidy
Access to monthly activities and team events
Career development plans to help you grow professionally
br>Role Description:
Join us as a Customer Service Agent in our Santiago de los Caballeros office. As a Voicer Agent, you'll have the opportunity to engage in various aspects of customer interaction, which may include sales, customer service, or back-office support duties. This multifaceted role entails handling phone calls, or chats, or business processing tasks with precision and professionalism. We expect you to deliver outstanding customer service or meet sales objectives, and ensure seamless task execution tailored to the specific account you're assigned to.
Qualifications:
Strong customer service orientation
Proficiency in computer skills
Fluency in English
Ability to thrive in a team-oriented environment and collaborate effectively
Not previous experience required
What We Offer:
Competitive salary and performance incentives
Fully paid supplementary insurance
Lunch allowance
Childcare subsidy
Access to monthly activities and team events
Career development plans to help you grow professionally
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