28 Ofertas de Tour Guide en Repuplica Dominica

Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

Why you'll love this job
Customer Service Managers (CSM) are responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. They support their teams' efforts to create a safe, reliable operation while delivering an elevated customer experience.

What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Drive operational excellence.
• Manage and integrate all areas of flight operations including customer service, ramp, baggage, catering, security, etc.
• Lead airport team to perform their work in a safe, efficient manner and in compliance with state and local regulations including DOT, FAA and other local government agencies.
• Create an environment that cares for our frontline team members and celebrates the team successes.
• Provide frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service.
• Coach and mentor frontline team members in skill development, customer service elevation and company culture behaviors.
• Promote an environment of mutual respect and trust between frontline team members.
• Establish and promote effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity.
• Builds effective alliances and partnerships with internal and external stakeholders.
• Provide the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
• Assess operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels.
• May initiate or authorize employee hire, promotion, discharge, or transfer.
• Performs other duties and project work as requested.

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• 3 years' experience in airport operations or related field.
• College degree or equivalent experience required.
• Strong managerial skills.
• Previous supervisory experience and knowledge of budgeting, policies, and procedures related to airport operations desired.
• Familiarity with functional area.
• Strong people, leadership and communication skills.
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, etc.
• Ability to manage non-management and contract labor work groups.
• Ability to handle multiple responsibilities concurrently.
• Must be able to read, write, fluently speak, and understand English language.

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Company Description

OutPLEX is a leading international digital and voice customer contact management services organization, developing solutions for the world's most trusted brands for over 20 years. As a Minority Certified Company, OutPLEX is proud of its supportive and positive team culture. The company supports various clients, including over 30% of the Fortune 500, with expertise in multiple verticals. OutPLEX specializes in outsourced customer service, sales, technical support, digital messaging, automation, and voice solutions, including conversational AI chat bot development.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Distrito Nacional, Dominican Republic. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries via phone, email, or chat, resolving customer issues, and ensuring high levels of customer satisfaction. They will also be responsible for maintaining records of customer interactions and providing feedback to improve customer service processes.

Qualifications

• Experience in Customer Service
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in using customer service software and tools

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Knowledge/Skills/Experience:

• Business Administration, Industrial Engineering or related field student.
• Experience in customer service and / or in a technical field.
• Experience in the management of an ERP System.
• Have good computer skills (Excel and TEAMS software).
• Be comfortable on the phone.
• Demonstrate resourcefulness, teamwork, structure and organization in their work.
• Proactive, teamwork, good communication and professionalism.
• This job will be based at Bajos de Haina, San Cristóbal, República Dominicana.

Key Duties and Responsibilities:

• Accomplish the customer order entries and communications with the customers.
• Release distribution orders.
• Print picking list for the shipping department.
• Prepare the weekly report for each customer of the back order's and the reasons.
• Ensure the accuracy of the data presented in the on-time delivery report.
• Create and maintain a relationship of trust with customers.
• Follow up on corporate requests related to global data made via the GDIS system.
• Manage customer complaints and merchandise returns in the ERP system and in the Trackwise complaint tracking system.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit

Customer Service Representative

Location: On site - Avenida Charles Sumner, Los Prados

Company: Ualett - Cabicash Solutions

Are you passionate about creating exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving problems with a smile? If so, we'd love to hear from you

At Ualett, we believe that outstanding customer service is the cornerstone of our success. . As we grow, we're looking for a dedicated Customer Service Specialist to join our team and help us support and delight our customers every step of the way.

Main Responsibilities:

Responding to customer queries via email, phone, and chat in a timely and professional manner.

Assist customers with acoount creation, troubleshooting, product inquieres and service requests.

Maintaining accurate records of customer interactions, issues and solutions in internal systems.

Contributing to achieving team performance targets and customer satisfaction metrics.

Maintain updated knowledge of products, services, policies and system tools to support customer effectively.

Resolver customer concerns effectively while ensuring a positive customer experience.

Requirements:

• Fluent in both english and spanish.
• 1–3 years of experience in a customer service or support administrative role.
• Excellent communication and problem-solving skills.
• Empathy, patience, and a genuinely helpful attitude.
• Tech-savvy and comfortable navigating multiple systems.
• Experience with CRM tools.

Why Join Us?

Opportunity to work in a dynamic, fast-paced environment with a growing team.

Competitive compensations and salary, benefits, and growth opportunities.

Collaborative culture focused on learning and continuous improvement.

Quaterly bonuses that can be as much as an extra salary.

Lunch provided by the company from monday to friday.

Job Title:

Customer Service Representative - Concentrix (DR)

Job Description
The Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type:
Full-Time

Location
:
Concentrix (Dominican Republic)

WHAT'S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Located near a mall (Acropolis Center // Plaza Central)
• Near the metro station: Juan Ulises Garcia Saleta (John F. Kennedy)

What You Want Matters To Us
Think about making a check list with all the things that would make you feel good at work. Does your check list have met a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.

This role is the perfect opportunity for someone considering a career in the customer services field, going from Insurance, Sales and Tech Support.

WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• Highschool Diploma (if applicable)
• Dominican ID or Work Permit (+6 month validity)
• Curriculum
• Experience (preferred not required)
• Drug test (Standard)
• Background Check (International and National)
• Intermediate to advanced English level

CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:
Concentrixdo
on Facebook |
Concentrixdo
on Instagram |

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:

Dominican Republic- Santo Domingo

Language Requirements:

English

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R

ID de la solicitud:

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Customer Support Officer / Indexer
Nivel 4.1
SBDR
Purpose

Contributes to the overall success of the Global Operations and Business Service Centre (BSC) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The officer is responsible for contributing to the Business Service Centre's overall success by providing the Centre's teams with assisting in the co-ordination and assigning daily requests received from clients via generic emails. He/she is responsible for providing human, straightforward and knowledgeable service through daily interactions.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Contribute to the effective operation of the BSC in order to achieve objectives by:

oEffectively/efficiently work all assigned tasks each day (manual and automated environment).

oScan and maintain electronic and physical filing (Client-Hub/ISDR) of all Corporate, Commercial, Mid-Market, and other business line portfolios supported by the BSC, customers for the markets served by the BSC.

• Contribute to the overall business objectives of the Unit in maintaining operational effectiveness:

oMaintain a good knowledge of operating procedures and systems relating to the effective operation of the BSC and ensure that these policies and procedures are adhered to.

oEnsure security procedures are strictly adhered to and that documentation and use of terminals/computers are properly safeguarded/controlled, immediately reporting any variance to the BSC Manager.

oEnsure information placed on the Bank's books/systems or that is otherwise communicated is accurate.

oMaintain the integrity and confidentiality of Bank and customer information under the rules and regulations as set out in the Bank's Privacy Code.

oRecommend appropriate change to policy and procedures that will provide efficient operations, meet commitments to customers, and meet custody and security policies.

• Ensure the delivery of Customer Service fosters overall Customer/Branch satisfaction consistent with Scotia Service Standards by:

oInteractions with customers/branches/suppliers display a way that is straightforward and knowledgeable by:

oShowing respect to the customer, listening to the customer's needs, when applicable.

oTake full responsibility for all requests received and assigned by:

• Ensuring problems are adequately documented.
• That matters arising out of a customer query/complaint is immediately escalated to the Supervisor for resolution.
• That commitments made have been met.

oRecommending actions that will prevent recurring problems, where possible.

oUnderstanding and adhering to the standards and procedures of the Bank's Customer Complaint Resolution process.

• Meet Regulatory and Bank policies and procedures for Customer transactions by:

oApplying the Know Your Customer (KYC) requirements including Customer identity, source(s) of funds and the nature and volume of the activity that is to be undertaken.

oMonitoring the Application of KYC requirements including Customer identity, source(s) of funds and the nature and volume of the activity that is to be undertaken by the service/support team and take corrective action when policies and procedures are not adhered to.

oAdhere to Bank and centre security procedures with respect to assigned authorities and responsibilities.

oDocument and escalate any unusual occurrences or fraudulent activity to your Supervisor / Compliance Officer as soon as you become aware of it in conjunction with the Bank's Anti-Money Laundering Guidelines.

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.

Education / Experience / Other Information (include only those that are specific to the role)
Education

• High school diploma or equivalent work experience.

Work Experience

• Thorough knowledge of branch regulations, policies, procedures, operations and functions.
• Working knowledge of security registration regulations applying to the geographic area serviced by the Business Service Centre.
• Working knowledge of Bank's commercial lending, deposit products, services, policies and procedures.
• Working knowledge of Bank's cash management products and services.
• Working knowledge of the Bank's retail lending, deposit and investment products and transactional services.
• Thorough PC skills using appropriate software tools.
• Working knowledge of related regulatory requirements including AML, KYC, CIP and Privacy legislation.
• Working knowledge of the Partner Groups and major stakeholders.

Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Av. John F. Kennedy Esq. Lope de Vega, Ens. La Fe

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, "por nuestro futuro", ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

(En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.

Role

Customer Service Associate, Omnichannel — Onsite, Santo Domingo

• Location: Onsite — Santo Domingo, Dominican Republic

• Schedule: Shift-based within 7:00 a.m.–11:00 p.m. EST; weekend/holiday rotation as needed

• Employment: Full-time (Associate) | Team: Customer Experience (CX) | Reports to: Operations Supervisor

• Start date: November 1, 2025

• Compensation: Competitive; range available upon request. Benefits include health insurance, food allowance, and transportation allowance.

• Company: Helium

About Helium

Helium is a nearshore contact center in the Dominican Republic that blends AI-powered operations with experienced teams to streamline scheduling, billing, and customer interactions, improving patient/customer experience, reducing costs, and driving sustainable profitability.

Role Summary

We're hiring an English-proficient (C1–C2) Customer Service Associate with strong de-escalation skills and hands-on omnichannel experience. You'll support customers via phone, email, live chat, social, SMS/WhatsApp, and in-app messaging. You'll own cases end-to-end, meet SLAs, and coordinate with Marketing/CRM before, during, and after multichannel campaigns to keep messaging aligned and volumes under control. Success in 90–180 days looks like consistently high QA and CSAT, accurate documentation and tagging, effective de-escalations, and visible contributions to macros/knowledge base and process improvements.

What you'll do

• Deliver timely, empathetic support across phone, email, live chat, social, SMS/WhatsApp, and in-app channels in C1–C2 English

• Own ticket queues and SLAs; triage, troubleshoot, resolve, document, and escalate per playbooks

• Apply de-escalation and retention tactics; use goodwill gestures within authority to turn detractors into promoters

• Coordinate with Marketing/CRM for campaign readiness (FAQs, macros, surge plans, proactive outreach, feedback loops)

• Execute aligned messaging during campaign spikes; manage callbacks/follow-ups and appointment setting as needed

• Capture customer insights; tag issues accurately; file bugs/feature requests and close the loop with customers

• Contribute to and maintain the knowledge base and macros; keep content current and easy to use

• Monitor CSAT/NPS verbatims; analyze trends; recommend actions to improve FCR and reduce customer effort

• Track KPIs (AHT, FCR, CSAT, QA, adherence) and share weekly progress with team leads

What you'll bring

• English proficiency at C1–C2 (spoken and written); clear, concise, empathetic communication

• 1–3 years of customer service/support in an omnichannel environment (or equivalent skills)

• Experience supporting or executing multichannel campaigns (email/SMS/push/social) with coordinated messaging

• Proven de-escalation, active listening, and problem-solving skills; steady under pressure

• Strong documentation habits (accurate notes, tagging, dispositions, and follow-through)

• Comfortable with KPIs (CSAT, NPS, AHT, FCR, QA) and data-driven decisions

• Proficiency with at least two support platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, Gorgias)

• Familiarity with telephony/dialers (e.g., Five9) and a CRM

• Flexibility for shifts, weekends, and holidays as needed

• High integrity with customer data; follows verification and compliance procedures

Nice to have

• Experience in retail industry

• Spanish or other additional languages

• Social care/community moderation; knowledge base authorship

Success in your first 90 days

• QA score: ≥90% on calibrated reviews

• CSAT: ≥4.6/5 (or ≥90%) with target response rate

• AHT at or below program target while maintaining quality

• FCR: baseline +5 points or ≥70% (whichever is higher)

• Documentation accuracy (notes/tags/dispositions): ≥99%

• Content contributions: ≥10 approved macro/KB updates

• Complete campaign-readiness/UAT for at least one lifecycle campaign with zero critical defects

Compensation & benefits

• Competitive salary (range available upon request)

• Health insurance, food allowance, transportation allowance

• Paid time off per local policy and client program needs

• Performance recognition and growth pathways within CX

Work eligibility & compliance

• Must be authorized to work in the Dominican Republic

• Equal opportunity employer

• Employment contingent on background checks per local law and client requirements

• Handle customer data per privacy and security policies; training provided

How to apply

Send resume to

(Optional) A ≤2-minute voice note introducing yourself and your approach to customer care

ID de la solicitud:

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Propósito

Contribuye al éxito general del Departamento / Área de Negocios en Canadá / País / Región / a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. Garantiza que todas las actividades realizadas se desarrollen de conformidad con las normas, políticas y procedimientos internos vigentes.

El Cajero es responsable de contribuir al éxito general de la sucursal mediante el cumplimiento de las normas y metas de servicio que se han establecido de manera concertada con el fin de prestar un buen servicio a nuestros clientes, respetando en todo momento los procedimientos y políticas del Banco en materia de seguridad, operaciones y cumplimiento. Las metas establecidas abarcan aspectos como la generación de referidos decalidad, las normas de servicio al cliente, el trabajo en equipo y el desarrollo personal. En particular, usted se encargará de atender a los clientes que necesitan efectuar transacciones bancarias corrientes, así como de resolver sus consultas sobre los servicios y modificaciones de datos y referir las oportunidades de ventas al oficial de ventas adecuado. Asimismo, es responsable de cumplir con los principios y disciplinas de Prácticas de Ventas dentro del Banco.

Responsabilidades

• Promueve una cultura centrada en el cliente a fin de profundizar las relaciones con los clientes y aprovechar las amplias relaciones del Banco, así como sus sistemas y conocimientos.
• Aplicar continuamente las disciplinas (normas) de gestión del servicio.
• Cumplir o superar los objetivos semanales, mensuales y anuales de servicio y envío de referidos.
• Cumplir siempre nuestra Promesa de Servicio:
• Haciendo que cada cliente se sienta bienvenido.
• Tomándose el tiempo necesario para entender al cliente y anticiparse a sus necesidades.
• Brindando asesoría y soluciones adecuadas para cada cliente.
• Haciendo seguimiento y cumpliendo lo prometido.
• Agradeciendo sinceramente a cada cliente en todo momento.
• Asistir a las pequeñas reuniones diarias del personal de la sucursal.
• Cada 15 días, asistir a las reuniones del área de servicios para desarrollar habilidades de servicio, compartir éxitos y dar a conocer los resultados.
• Participar, con la debida preparación previa, en sesiones individuales de coaching para mejorar continuamente el desempeño en materia de servicio.
• Comprobar que las estaciones de trabajo, los mostradores y el espacio detrás de los mostradores estén en orden y transmitan una imagen profesional.
• Aumentar la satisfacción y la fidelidad del cliente con excelencia en el servicio, respondiendo eficazmente a las consultas e inquietudes de los clientes de los segmentos de banca personal y banca de pequeñas empresas.
• Brindar a cada cliente un servicio que refleje respeto y conocimiento, logrando que se sienta bienvenido y note que apreciamos servirle.
• Hacer que la experiencia del cliente con nuestro Banco sea siempre la que deseamos ofrecerle, aplicando continuamente los estándares de la Promesa de Servicio en todas las interacciones.
• Hacerse plenamente responsable de las consultas, inquietudes y quejas de los clientes que le seandirigidas, resolviéndolas como mejor considere hasta que los clientes queden satisfechos o remitiéndolos al siguiente nivel de autoridad.
• Escuchar las necesidades del cliente para asegurarse de comprender los detalles, formulando preguntas para aclarar según sea necesario y parafraseando para confirmar lo entendido.
• Referir a los clientes a otro oficial o al supervisor solamente cuando su necesidad exija otrosconocimientos o habilidades, asegurándose de que comprendan los beneficios de ser referidos. Hacer seguimiento con cada cliente para comprobar que se llegó a una conclusión satisfactoria.
• Dar siempre una imagen profesional manteniendo en orden y buen estado los mostradores, las estaciones de trabajo y áreas aledañas.
• Demostrar confianza y conocimiento al efectuar las transacciones, cerciorándose de que todo esté correcto y completo.
• Mostrar respeto y conocimiento del trabajo en cada interacción con los clientes.
• Terminar la interacción con agradecimiento y aprecio, confirmando que todas las necesidades hayan sido atendidas y agradeciendo al cliente su preferencia por nuestro Banco.
• Promocionar los productos, servicios y canales alternos del Banco.
• Respetar el derecho que tiene el cliente de decidir cómo hacer sus operaciones bancarias, ofreciéndole al mismo tiempo opciones más prácticas y menos costosas.
• Identificar las situaciones en que los clientes de banca personal y pequeñas empresas podrían efectuar sus transacciones por los canales alternos de servicio.
• Indagar para saber cómo prefiere el cliente hacer sus operaciones y comprobar si está al tanto de todas las opciones disponibles.
• Brindar explicaciones cuando sea necesario, asegurándose de que los clientes conozcan las distintas ventajas de cada canal de servicio, como el costo, la comodidad, el acceso a la información (saldos, historial de transacciones, etc.) y seguridad (NIP en vez de firmas).
• Referir oportunidades a los socios del mismo u otro segmento (tales como oficiales de banca personal, oficiales de relaciones, oficiales de banca premium, oficiales de inversión, socios de pequeñas empresas, gerentes de relaciones de banca comercial, SPCG, entre otros).
• Atender todas las necesidades del cliente y referirlo a otro oficial o al supervisor solo cuando se requieran otros conocimientos o habilidades, asegurándose de que comprenda los beneficios de ser referido. Hacer el debido seguimiento con el cliente para comprobar que se llegó a una conclusión satisfactoria.
• Revisar la disponibilidad de los oficiales de ventas en Counselor y enviar inmediatamente los referidos al oficial idóneo, haciendo que el cliente sea atendido por el siguiente oficial disponible o programando una cita, según lo desee.
• Reconocer las oportunidades para promocionar soluciones alternativas más cómodas para los clientes de banca personal y pequeñas empresas.
• Desempeñar sus responsabilidades en materia de cumplimiento y seguridad de la sucursal, tal como se indica en el Manual de Servicios y Procedimientos para las Sucursales.
• Aplicar las pautas "Conozca a su Cliente", así como los procedimientos de verificación y documentación de la identidad del cliente, origen de los fondos, y naturaleza de la actividad que se realizará.
• Confirmar la exactitud de la información actual del cliente y actualizarla de ser necesario.
• Realizar las verificaciones del método "Conozca a su Cliente" cuando se presente cualquier actividad inusual y significativa en las cuentas y comprobar que las transacciones sean razonables y aceptables.
• Participar en todas las actividades de capacitación requeridas sobre prevención del lavado de dinero y cumplimiento.
• Informar de cualquier suceso inusual o actividad fraudulenta a su oficial de cumplimiento o supervisor, de conformidad con las Pautas sobre Prevención del Lavado de Dinero del Banco.
• Cumplir siempre los procedimientos y políticas sobre caja, custodia y seguridad con todos los efectos negociables, llaves, combinaciones, tarjetas de banda magnética, tarjetas de acceso u otros dispositivos de seguridad bajo su custodia.
• Respetar las atribuciones del puesto y las políticas del Banco.
• Cumplir los procedimientos de seguridad del Banco y de la sucursal con relación a las atribuciones y responsabilidades asignadas:
• Para su seguridad personal, cumplir todos los procedimientos de seguridad, en particular con relación a las tenencias de efectivo, el transporte de efectivo durante el horario de oficina, y la apertura y abastecimiento de los buzones de depósito nocturno y cajeros automáticos.
• Para la seguridad financiera de los clientes, mantener la confidencialidad de sus datos.
• Evitar cualquier conflicto de interés controlando personalmente todos los dispositivos de acceso seguro que se le hayan asignado (llaves, combinaciones y contraseñas).
• Comprende la cultura de riesgo del Banco y cómo debe considerarse el apetito de riesgo en las actividades y decisiones diarias.
• Realiza activamente operaciones eficaces y eficientes en sus áreas respectivas, a la vez que garantiza la idoneidad, el cumplimiento y la eficacia de los controles de negocios diarios a fin de cumplir con las obligaciones destinadas a reducir el riesgo operacional, el riesgo de incumplimiento reglamentario, el riesgo de lavado de dinero y de financiamiento al terrorismo y el riesgo de conducta, entre las que se incluyen las responsabilidades establecidas bajo el Marco de Gestión del Riesgo Operacional, el Marco de Gestión de Riesgo del Incumplimiento Reglamentario, el Manual Internacional de Prevención del Lavado de Dinero y Financiamiento al Terrorismo y las Pautas para la Conducta en los Negocios.
• Promueve un entorno de alto desempeño e implementa una estrategia para la fuerza laboral que atrae, retiene, desarrolla y motiva a su equipo, y para lograr esto, fomenta un entorno laboral inclusivo, comunica la visión, los valores y la estrategia de negocios y maneja un plan de sucesión y desarrollo para el equipo.
• Mantiene los Principios de Ventas y las Sanas Prácticas de Ventas en todas las gestiones y relaciones con el cliente, con el fin de cumplir con las disciplinas de Prácticas de Ventas dentro del Banco y la estrategia enfocada en la experiencia del cliente.

Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Scotiabank W. Churchill casi esq. Kennedy /

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, "por nuestro futuro", ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

(En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.

American Resort Corporation, with offices in Santo Domingo, is currently seeking a dedicated and skilled
Customer Service Operator
to join our team.

Responsibilities:

Efficiently route incoming calls to the appropriate departments and individuals.

Provide exceptional customer service by answering inquiries and assisting callers with their needs.

Maintain accurate and detailed records of calls and customer interactions.

Collaborate with team members to ensure smooth call flow and customer satisfaction.

Requirements:

Fluent in English and Spanish.

Strong communication skills, both verbal and written.

Previous experience in customer service is preferred.

Working Hours:

Monday to Friday: 9 am to 6 pm

Saturdays: 9 am to 1 pm

Salary:
RD$35,000 per month

Benefits:

Health insurance coverage.

Opportunity for growth and advancement within the company.

A supportive and engaging work environment.

If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to join our team. This is an opportunity to build a rewarding career with a leading company in the industry.

Please visit our website at and submit your application today