49 Empleos en Jarabacoa
Business Analyst - DNA

Hoy
Trabajo visto
Descripción Del Trabajo
LOCATION: Santiago
MODALITY: Remote
GENERAL DESCRIPTION OR PURPOSE OF JOB:
We are seeking a detail-oriented and collaborative Business Analyst to support the development of our customer-focused enterprise data warehouse. This role will focus on working with Data Architects and Managers to elicit, formalize, and document requirements in the form of actionable Jira stories. The ideal candidate will bring structure and clarity to evolving or ambiguous business needs, and serve as a key conduit between business objectives and technical execution.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
+ Serve as the primary liaison between technical teams and business stakeholders, providing updates on delivery status and acting as a point person for clarifications.
+ Collaborate with Data Architects and Managers to gather and formalize business and technical requirements.
+ Define problem statements, including core business concepts, attributes, historical scope, data granularity, and business rules (e.g., inclusion/exclusion/summarization).
+ Create and maintain a prioritized backlog of business requests and enhancements for each project.
+ Create use cases and scenarios to illustrate proposed changes and desired business outcomes.
+ Outline thorough testing requirements of data and business processes to ensure accuracy and integrity during and after implementation.
+ Perform other related responsibilities as assigned, to assist IT management on other activities as necessary.
Required:
+ 3+ years of experience as a Requirements Engineer, Business Analyst, or similar role within a data-focused environment.
+ Proven ability to translate business objectives and high-level concepts into clear technical requirements and user stories.
+ Experience using Jira, Confluence, or similar Agile tools to manage requirements and stories.
+ Familiarity with enterprise data warehouse concepts, particularly related to customer analytics.
+ Strong written and verbal communication skills with a focus on clarity and structure.
+ Basic proficiency in SQL and comfort working with data for validation or exploration.
+ Demonstrated ability to work under the direction of architects and managers in a collaborative technical team.
Preferred:
+ Experience with modern data platforms such as Snowflake and BI tools such as Incorta.
+ Background in customer analytics, churn analysis, or segmentation projects.
+ Understanding of data governance, metadata, and quality practices.
+ Previous experience working in organizations where business engagement is limited or evolving.
Quality Auditor - Inside Sales
Hoy
Trabajo visto
Descripción Del Trabajo
LOCATION: Santiago
MODALITY: Hybrid
GENERAL DESCRIPTION OR PURPOSE OF JOB:
The role of the Quality Auditor is crucial in ensuring the deployment, implementation, and support of the quality management system. This includes monitoring results and collaborating with preventive and corrective actions (CAPA) to contribute to customer satisfaction and compliance with quality standards.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
+ Technical Quality Assurance.
+ Good communication skills to provide feedback, coaching, or teaching in a way that can be understood.
+ Track key quality assurance metrics ( while monitoring indicators of each area to form action plans to improve strategies.
+ Monitor the calls from a technical standpoint, collecting, analyzing, and visualizing call center data for insights.
Required:
+ High School degree or equivalent, and customer service experience.
+ 6 months of Jostens experience.
+ Ability to coach and mentor people as well as maintain confidentiality.
+ Excellent verbal and written communication skills.
+ Able to work independently as well as part of a team to achieve goals and meet crucial deadlines.
+ Strong organizational, planning, and follow-up skills as well as the ability to exercise sound judgment in decision making.
+ Detail oriented, accuracy in dealing with data and systems.
+ Strong interpersonal and communication skills with the ability to coach and mentor performance.
Benefits:
+ Weekly payment
+ Weekeds OFF
+ 2 ways free route transportation
+ Private medical insurance after 3 months
+ Law benefits
+ Training and development
+ Paid vacations
+ Paid Training
+ Growth opportunities
Assistant. MFG. Production

Ayer
Trabajo visto
Descripción Del Trabajo
Asistir al Gerente de Manufactura en la definición y establecimiento de los planes de producción y en el seguimiento a las métricas y coordinaciones/controles generales de las líneas. Brinda soporte en la recolección de data, análisis y ejecución de proyectos de su área. liderea el equipo de la línea de producción.
1. Digitar reportes de producción diarios/semanales/mensuales.
2. Lograr la elaboración y ejecución del plan de producción.
3. Lograr el cumplimiento de todas las métricas contenidas en el Daily Management de la línea.
4. Soporte en cumplimento de las herramientas Lean/ EQS/ MESH/PBA/PROLAUNCH
5. Mantener 5S en su área.
6. Mejorar el manejo y control de inventario.
7. Cerrar las acciones generadas en las reuniones departamentales.
8. Manejar el personal asignado; asegurando asistencia, manejo de conflictos menores, coordinación de trabajo de fin de semana, digitación de los eventos positivos y negativos, etc.
9. Elaborar la documentación para cambios/movimientos de personal como: cambio de departamento, de turno y otros.
10. Manejar el proceso de Horas Extras.
11. Buscar oportunidades de mejora en su área.
12. Soporte en los proyectos de aumento de productividad.
13. Soporte en manejo y control de material no conforme (MRN/SCRAP)
Responsabilidades relacionadas con Salud, Seguridad y Medio Ambiente (EHS):
1. Asistir a todos los entrenamientos de Seguridad, Salud y Medio ambiente que sean asignados.
2. Cumplir con los requerimientos de 5S/EHS.
3. Responsable de velar por las normas de seguridad, así como las políticas establecidas por Eaton.
4. Asistir al supervisor en el cierre de las acciones de EHS.
**Requisitos:**
+ Estudiante Universitario del área de Ingeniería, Administración de Empresas o áreas afines con un mínimo de 120 créditos aprobados o recién graduado.
+ Conocimientos básicos de inglés.
+ Conocimientos Intermedio de Microsoft office
+ Experiencia mínima de 6 meses en el área de manufactura y/o posiciones de soporte Administrativo.
+ Preferente: Conocimiento en herramientas de Lean o Six Sigma y Control Estadístico de Proceso.
+ Horario: 7:00 a.m- 4 pm de L a J y Viernes de 7am a 3 pm.
#LI-ME1
Customer Service Rep (Warranty)
Ayer
Trabajo visto
Descripción Del Trabajo
Location: Santiago - On Site
Salary: DOP$40,000 + Incentives up to 6k per performance Shifts: 9:00 AM -6:00 PM DSL 10:00 AM - 7:00 PM
Weekends: OFF
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
+ Processing Consumer/Sales requests via email and call center
+ Communicating with customers/sales reps-Product/program questions/Returns
+ Training and Education- Product/Entry
+ General Housekeeping/Filing
+ Communication with factory/Art Dept./Order changes
Job Requirements: Required:
+ High School diploma
+ Strong work ethic, excellent typing skills, professional phone etiquette, strong effective
+ interpersonal communications, listening skills, and attention to detail both written and verbal.
+ Listening skills and attention to detail in both written and verbal communication is key
+ Advance English Level
+ Dominican ID
+ Live in Santiago
+ Able to work on site.
Benefits:
+ Weekly Payment
+ Law medical insurance and AFP
+ Complementary Medical Insurance
+ Life Insurance
+ 2 way free Transportation
+ Internal Bank
+ Credit in pharmacy and optic center
+ Referral Program
+ Growth Opportunities
+ WFH after 3 months based on performance
EHS Coop Temporal
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**Función Principal:**
Colaborar en conjunto al Analista y/o Gerente de EHS de la planta en la recolección de data, análisis y ejecución de proyectos relacionados a MESH.
**FUNCIONES ESENCIALES:**
1.Asistir en la recolección de data y control de los accidentes/incidentes ocurridos en la planta asignada.
2.Registrar y dar seguimientos a los reportes de condiciones de EHS para asegurar su cumplimiento.
3.Llevar control de los equipos de protección de personal (EPP) para el personal de la planta.
4.Brindar soporte a los supervisores y empleados en la identificación de riesgos de seguridad en las estaciones de trabajo.
5.Mantener actualizadas las evidencias para el cumplimiento de los procedimientos de MESH y requisitos legales.
6.Proveer soporte en las coordinaciones de los entrenamientos de seguridad para los empleados de la planta.
7.Asistir en el soporte en la inducción de EHS de los nuevos empleados, visitantes y contratistas.
8.Brindar soporte en la realización de los permisos de trabajos.
9.Proveer soporte en las actividades del programa de cultura proactiva de Seguridad e inspecciones periódicas.
10.Mantener actualizadas las carpetas del área.
11.Realizar inspecciones, auditorias y rondas de seguridad, documentar hallazgo y gestionar las correcciones.
12.Dar soporte y seguimiento a las tareas y personal de Seguridad Física.
13. Realizar evaluaciones de riesgo en las plantas, para identificar los riesgos críticos y aspectos de EHS
14.Llevar controles de los indicadores de desempeño proactivos (leading) y reactivos (lagging) para dar seguimiento al desempeño de EHS y establecer oportunidades de mejora.
15.Representar el área promoviendo lo que es una cultura de cero incidentes mediante seguimiento, charlas, standdowns, tips de seguridad, interrupciones positivas.
16.Ser participe como parte de los Comités de EHS/brigadas para cumplir con los objetivos establecidos.
17.Apoyar los esfuerzos para promover los programas tales como, por ejemplo: E-Star, programa de condiciones inseguras & sugerencias, comportamiento seguro entre otros.
18.Participar y aportar sugerencias en proyectos de mejora y reducción de costos.
**Candidatos externos: Co-op.EHS.General. - LG05**
+ Estudiante universitario activo de las carreras de Ingeniería, Administración de Empresas o relacionadas. Preferible relacionadas a medio ambiente, salud y seguridad.
+ Conocimientos básicos de inglés.
+ Conocimientos básicos de MS Office 365.
+ Experiencia previa no es requerida. Preferible haber completado una pasantía profesional.
#LI-EM
Manufacturing Engineer
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**What you'll do:**
**Job Summary**
Design and implement processes that can achieve the levels of required quality, customer service and manufacturing requiered, providing technical support to maintain and improve the efficiency and productivity levels desired by the implementation of the Eaton Business System Tools.
**Job Responsibilities**
1. Provide resources and continuous improvements to manufacturing processes.
2. Correct and prevent manufacturing problems related to the process and productivity.
3. Follow up, improve and monitor metrics or capacity measures, such as Yield, Scrap, Productivity, Efficiency.
4. Monitor and control flow of production processes through the development and implementation of the EBS tools.
5. Determine the man-load for the manufacturing lines and provide the equipment, machine and tools required on demand.
6. Design the manufacturing systems Lay-Out.
7. Develop and implement programs to reduce costs and increase efficiency of productivity.
8. Analyze customer complaints and develop corrective action plan.
9. Monitor and implement quality standards based on EQS to ensure the certification of the norm.
10.Analize and evaluate capital cost metrics: Scrap, rework, etc.
11.Provide training and coordination to the engineering assistants/Coop assigned to the manufacturing lines.
12.Design manufacturing instruction and develop new process in order to facilitate the work flow and support the goals achievement.
13.Perform an active participation in the Departmental Teams.
14.Support the introduction of new production lines/products. Complete all required documents based on Prolaunch requirements.
15.Develop capital projects appropiations.
16.Update PFMEA tools and Control Plans with unusual conditions of the production process, as specified by the EQS.
17.Maintain monthly updated of VSM, Standard Work and Error Proofing tools and other documentations requiered by our system of EBS.
18.Follow up the Implementation of ECN'S (Engineering Change Notice) aplicable to their areas.
#LI-DS2
**Qualifications:**
**Education level required**
+ Bachelor degree of Industrial, Electromechanical or Electrical Engineer or similar careers.
**Years and area of experience required**
+ Experience of 1-3 years in similar positions.
**Technical knowledge**
+ Full Bilingual (English / Spanish). PC knowledge: Auto Cad, Access, Minitab and Microsoft Office
+ Knowledge of Design Interpretation
+ Knowledge of SPC (Statistical Process Control), Lean Manufacturing, Six Sigma and ISO9001.
+ Knowledge of project management and problem solving techniques
**Skills:**
**Soft skills**
+ Thinks and Acts Strategically, Gets Results Through Self and Others, Builds Organizational Capability),Demonstrates Eaton's Leadership Style
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Junior Porcess Engineer
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
Responsibilities: Develop planning and implementing work methods and coordinate the activities of the engineering department; They are the fundamental basis for control and continuous improvement of all production processes, using Lean Manufacturing and Industrial Engineering tools. Provides help and assist in all the activities related to the department.
+ Plan and implement continuous improvement systems, optimizing the use of time and available resources of the department.
+ Analyze and design flow and lay out of production processes, respecting safety and integrity standards, to contribute to the productivity of the company and the well-being of employees.
+ Develop initiatives that promote the change of organizational culture (Lean Manufacturing), implementing the Kaizen philosophy and thus achieve a lean manufacturing process.
+ Develop and price the operations of new products taking into account the level of complexity and details to impact the profitability of the business.
+ Implement and monitor KPI's in the different areas, for key decision-making that supports the continuous improvement process.
+ Generate and lead Cross Training programs that allow improving the efficiency and flexibility of the company.
+ Analyze and determine the capacity of operations and / or areas through time studies
+ Implement production control systems that guarantee data integrity
SPECIFIC TASKS:
+ Generate Gerber production schedules.
+ Generate production and efficiency reports CAD and Embroidery
+ Keep the lay out of the plant updated.
+ Gather low-efficiency operators.
+ Follow-up to cross training programs.
+ Generate report of key indicators.
+ Follow-up to the skills matrix.
+ Operator capacity studies.
Required:
+ Industrial engineering
+ + 5 years in method engineering
+ AS 400 ERP system
+ Bilingual
About Jostens:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products - like yearbooks, letter jackets, class jewelry and championship rings - keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here ( .
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Infrastructure Security Engineer
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
LOCATION: Santiago, DR
Working Model: Hybrid after 2 weeks of on-site training
GENERAL DESCRIPTION OR PURPOSE OF JOB:
The Infrastructure Security Engineer role combines technical expertise with process-oriented skills, serving as the primary security specialist to ensure enterprise infrastructure integrity, compliance, and resilience. The engineer will collaborate with Operations Engineers, Engineers, and Senior Engineers, focusing on network, storage/backup, virtualization/VDI, Windows/Linux systems, voice, and AWS/cloud environments. This role offers an opportunity to enhance Jostens Inc.'s security posture within a collaborative Infrastructure Engineering team, requiring a professional demeanor and dedication to high security and compliance standards. The role operates at the Engineer level, taking direction from Senior Engineers.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Item
Responsibility/Function
%Time
1
Security Governance & Compliance:
+ Act as the team's security expert, providing guidance on SOC 2, PCI DSS 4.0, vulnerability management, and related processes.
+ Support compliance audits by interfacing with auditors, providing documentation, and demonstrating process adherence for SOC 2 and PCI DSS 4.0.
+ Maintain and update security documentation in Confluence, ensuring alignment with organizational policies without setting or altering them.
25%
2
Security Processes & Operations:
+ Define and document security processes (e.g., vulnerability remediation, incident response) under Senior Engineer guidance, ensuring compliance and efficiency.
+ Meet regularly with the Security team to review vulnerability tickets, reports, and assessments, prioritizing remediation across infrastructure components (e.g., firewalls, DNS, TLS, AD, cloud integrations).
+ Support problem management by triaging alerts, identifying recurring security issues, and contributing to platform-wide enhancements under Senior Engineer guidance.
25%
3
Security Engineering & Project Support:
+ Collaborate with Senior Engineers to integrate security into designs and projects (e.g., network segmentation, FortiMonitor, Azure Arc for server patching).
+ Contribute to audits, pilots, and upgrades, balancing a 150% project workload focused on security and infrastructure enhancements.
25%
4
Monitoring, Metrics & Reporting:
+ Monitor and report security metrics using tools like FortiMonitor, FortiAnalyzer, and vendor partnerships (e.g., Fortinet, F5, Cisco), supporting the 5-year infrastructure roadmap.
15%
5
Team Development & Knowledge Sharing:
+ Mentor junior team members on security topics, using the team's 0-4 skill matrix for cross-training.
10%
Required:
+ Bachelor's degree in Computer Science, IT, Cybersecurity, or equivalent experience.
+ 3-5 years in infrastructure/security roles with cloud/hybrid exposure.
+ Strong knowledge of vulnerability management, threat assessment, and risk mitigation in enterprise environments.
+ Proficiency in SOC 2 and PCI DSS 4.0, with experience in documentation, auditing, and process implementation.
+ Familiarity with security tools (e.g., Fortinet firewalls, F5 load balancers, FortiMonitor/FortiAnalyzer, AWS, Azure Arc).
+ Understanding of infrastructure domains: network routing/switching, DNS/TLS, AD, virtualization (VMware, Citrix/VDI), storage/backup (Cohesity, Isilon), Windows/Linux OS.
+ Ability to define, document, and refine security processes for practicality and compliance.
+ Experience with auditors, including audit preparation and process adherence demonstration.
+ Strong analytical and problem-solving skills for triage, escalation, and resolution of security incidents.
+ Excellent English communication skills (written and verbal) for collaboration, reviews, presentations, and auditor interfacing.
+ Ability to work under senior guidance with initiative in high-workload settings, adaptable to hybrid or full remote work arrangements.
Preferred:
+ CompTIA Security+, CISSP, or AWS Certified Security Certifications
+ Commitment to professional development using resources like Udemy, Pluralsight, and Cloud Academy.
Ability to thrive in a structured model with documentation hubs, alerting systems, and skill development initiatives, whether working hybrid or fully remote
Sr. Cybersecurity Analyst

Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
LOCATION: Santiago DR
MODALITY: Remote
SCHEDULE: Mon - Fri 08:00 AM - 05:30 PM
GENERAL DESCRIPTION OR PURPOSE OF JOB:
The Senior Cybersecurity Analyst - SOC is an experienced-level role responsible for leading the capability of detection, analysis, escalation, and remediation of cyber threats across Jostens. This position plays a key part in security operations, including the management of security tools, log monitoring, incident response, and threat analysis. Analysts at this level are expected to handle incidents independently and assist other analysts. They would also assist and escalate higher-severity issues as needed.
The role involves managing and tuning security tools such as SIEM, endpoint protection, IDS/IPS, vulnerability scanners, and related platforms. The analyst collaborates with IT, Legal, Privacy, Audit, and other business functions to support cybersecurity operations and continuous improvement of Jostens' security posture. capabilities
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Threat Analysis and Security Event Monitoring
+ Monitor security alerts and logs for potential threats using security tools.
+ Correlate data from multiple sources to identify suspicious activity
+ Analyze malicious activity to determine methods, impact, and potential remediation
+ Manage and implement tuning security rules and log onboarding
+ Manage security operations tools such as endpoint detection, vulnerability management, email security and attack surface management.
+ Stay informed on current threats, vulnerabilities, and TTPs relevant to the organization
Alert/Incident Response
+ Leads cyber security alerts and incidents including identification, assessment, quantification, reporting, communication, and mitigation.
+ Leads the full incident response lifecycle: detection, containment, eradication, recovery, and lessons learned
+ Participate in technology remediation efforts through cross functional working teams and across business units.
+ Leads incident response operations and development of standard operating procedures, run books and related templates. Recommends and assists with implementing process improvements.
+ Perform advanced static and dynamic malware analysis, including reverse engineering of binaries and behavioral profiling, to inform threat detection strategies and enhance the organization's understanding of threat actor TTPs. Provide actionable intelligence to improve detection rules and guide incident response efforts.
+ Preforms forensic analysis of network packet captures, DNS, proxy, malware, host-based security and application logs, as well as logs from various types of security sensors.
+ Escalates and leads high-severity or complex incidents.
+ Leads and documents root cause investigations
+ Coordinates across IT, Legal, and other stakeholders during active investigations
Documentation, Metrics and Reporting
+ Provide daily summary reports of events and activity relevant to security practices.
+ Perform security trend analysis and reporting.
+ Update incident response plan and procedures as well as SOC runbooks.
+ Support audit and assessment process for IT including annual PCI audit, IT general controls review and any other audits or assessments of security and general IT controls.
+ Performs forensic investigations and data acquisition supporting legal holds.
+ Report common and repeated problems (trend analysis) to SOC Team lead and propose process and technical improvements.
+ Provide metrics to measure the effectiveness of the incident response program at request of Security leadership and SOC lead.
Other
+ Provide evidence for compliance activities, such as SOX, PCI, Data Privacy.
+ Develops and refines SOC processes and procedures
+ Engages in proactive threat hunting and strategic security initiatives
+ Participate in strategic planning with the SOC management or cybersecurity leadership, contributing insights from the front lines to inform broader security strategy and policy development
+ Provide expertise, guidance and advice related to all information security issues.
+ Collaborate with other information security and IT team members to develop governance and implement strategies for monitoring and preventing attacks
+ Participate in all tabletop exercises.
+ Suggest process improvement opportunities where available to shape the future of Jostens Cybersecurity posture.
Required:
+ Minimum 5 years of experience in combination of Incident Response, Information Security or Information Technology role
+ Bachelor's degree in Information Security, Computer Science, Information Management Systems, or related work experience required
+ In-depth knowledge and technical experience of incident response standards and information security incident management
+ In-depth knowledge and technical experience of information security concepts and technologies such as: networking, network segmentation, vulnerability scanners, firewalls, IPSIDS, network analyzers, data loss prevention, security event management, encryption technologies, proxies, cloud services, mobile devices, etc.
+ Understanding of current threats and exploits to include experience with threat detection, analysis, and remediation
+ Expertise in SOC tool management and technologies, including advanced threat detection, analysis, and response strategies
+ Deep understanding of threat landscape, advanced persistent threats (APT), and sophisticated attack methodologies
+ Capable of conducting advanced security research and analysis, threat hunting, and developing security policies and procedures
+ Excellent communication skills are required, including the ability to articulate security risks and recommendations to non-technical stakeholders within the organization
+ Ability to triage, define criticality, and resolve or escalate alerts
+ Experience with Windows and Linux servers, IDS/IPS, A/V, SIEMs, DLP, Firewalls and workstations
+ Working knowledge of email messaging flow
+ Working knowledge of Microsoft 365, Okta, Duo, Microsoft Azure and Active Directory
+ Experience using automation and scripting (PowerShell) to monitor systems
+ Knowledge and/or experience in threat hunting
+ Working knowledge of intrusion detection prevention, data loss prevention and vulnerability management
+ Working knowledge of application architectures, platforms, and protocols; and their inherent security strengths and weaknesses
+ Ability to troubleshoot and problem solve to address critical security issues
+ Ability to communicate technical information in understandable business terms
Preferred:
+ Professional security management certification is desirable, such as Systems Security Certified Practitioner (SSCP) certification, Certified Hacking Forensic Investigation (CHFI), GFCA Certified Forensic Analyst (GIAC) or other similar credentials.
Cybersecurity Analyst

Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
LOCATION: Santiago DR
MODALITY: Remote
SCHEDULE: Mon - Fri 08:00 AM - 05:30 PM
GENERAL DESCRIPTION OR PURPOSE OF JOB:
The Cybersecurity Analyst - SOC is a mid-level role responsible for supporting the detection, analysis, escalation, and remediation of cyber threats across Jostens. This position plays a key part in security operations, including log monitoring, incident response, and threat analysis. Analysts at this level are expected to handle incidents with moderate complexity independently and escalate higher-severity issues as needed.
The role involves working with security tools such as SIEM, endpoint protection, IDS/IPS, vulnerability scanners, and related platforms. The analyst collaborates with IT, Legal, Privacy, Audit, and other business functions to support cybersecurity operations and continuous improvement of Jostens' security posture. capabilities
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Threat Analysis and Security Event Monitoring
+ Monitor security alerts and logs for potential threats using security tools.
+ Correlate data from multiple sources to identify suspicious activity
+ Analyze malicious activity to determine methods, impact, and potential remediation
+ Assist in tuning security rules and log onboarding
+ Assist in managing security operations tools such as endpoint detection, vulnerability management, email security and attack surface management.
+ Stay informed on current threats, vulnerabilities, and TTPs relevant to the organization
Alert/Incident Response
+ Respond to and investigate security alerts and incidents of low-to-moderate severity
+ Participate in the full incident response lifecycle: detection, containment, eradication, recovery, and lessons learned
+ Participate in incident response operations and development of standard operating procedures, run books and related templates. Recommend process improvements.
+ Assist with the static and dynamic malware analysis to support InfoSec defenses and understanding of threat actor TTPs.
+ Escalate high-severity or complex incidents to senior staff as appropriate
+ Assist in root cause investigations
+ Support coordination across IT, Legal, and other stakeholders during active investigations
Documentation, Metrics and Reporting
+ Document investigation steps, incident findings, and response efforts
+ Contribute to SOC runbooks, response plans, and knowledge bases
+ Assist in audit support and compliance activities (e.g., PCI, SOX, Privacy)
+ Participate in post-incident reviews and suggest improvements to processes and tooling
+ Support data acquisition supporting legal holds.
+ Report common and repeated problems (trend analysis) to SOC Team lead and propose process and technical improvements.
+ Provide metrics to measure the effectiveness of the incident response program at request of Security leadership and SOC lead.
Other
+ Provide evidence for compliance activities, such as SOX, PCI, Data Privacy.
+ Identify process improvement opportunities where available to shape the future of Jostens Cybersecurity posture.
+ Participate in tabletop exercises and threat simulation activities
+ Collaborate with team members on new security use case development
+ Stay up to date with cybersecurity trends and best practices
Required:
+ Minimum 3 years of experience in combination of Incident Response, Information Security or Information Technology role
+ Bachelor's degree in Information Security, Computer Science, Information Management Systems, or related work experience required
+ Foundational knowledge of incident response standards and information security incident management
+ Foundational knowledge of information security concepts and technologies such as: networking, network segmentation, vulnerability scanners, firewalls, IPSIDS, network analyzers, data loss prevention, security event management, encryption technologies, proxies, cloud services, mobile devices, etc.
+ Understanding of current threats and exploits to include experience with threat detection, analysis, and remediation
+ Ability to triage, define criticality, and resolve or escalate alerts
+ Experience with Windows and Linux servers, IDS/IPS, A/V, SIEMs, DLP, Firewalls and workstations
+ Working knowledge of email messaging flow
+ Working knowledge of Microsoft 365, Okta, Duo, Microsoft Azure and Active Directory
+ Experience using automation and scripting (PowerShell) to monitor systems
+ Knowledge and/or experience in threat hunting
+ Working knowledge of intrusion detection prevention, data loss prevention and vulnerability management
+ Working knowledge of application architectures, platforms, and protocols; and their inherent security strengths and weaknesses
+ Ability to troubleshoot and problem solve to address critical security issues
+ Ability to communicate technical information in understandable business terms
Preferred:
+ Professional security management certification is desirable, such as Cyber Security Analyst (CySA+), Systems Security Certified Practitioner (SSCP), Certified Hacking Forensic Investigation (CHFI), GFCA Certified Forensic Analyst (GIAC) or other similar credentials.